Connect Pagerduty to Servicenow like Magic
How to Use Magical to Transfer Data from Pagerduty to Servicenow
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Transfer Data from Pagerduty to Servicenow: A Step-by-Step Guide
With Magical, you can transfer data from Pagerduty to Servicenow in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Pagerduty to Servicenow, helping you speed up response time and optimize your incident management processes.
More Pagerduty integrations with Magical
What Pagerduty data can you transfer
Magical enables you to transfer a wide array of data from Pagerduty to Servicenow. Here are some examples of the information you can extract:
Incident ID
Incident Status
Incident Priority
Assigned To
And move more types of information by creating your own custom labels.
How to Transfer data from Pagerduty to Servicenow using Magical?
Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Pagerduty to Servicenow for more efficient incident management. Follow these steps:
Sign in to your Pagerduty account and open the incident containing the data you want to transfer, such as incident details and assigned user.
In Pagerduty, label the information you want to transfer with Magical, like Incident ID, Incident Title, or Assigned User.
Sign in to your Servicenow account and open the record where you want to add the Pagerduty data.
Type "//" in an empty field and select the information you want to transfer from Pagerduty such as Incident ID, Assigned User, etc.
The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.
About Pagerduty and Servicenow
Swift and efficient responses in incident management are crucial to maintaining operational efficiency. Pagerduty is a powerful incident management platform and Servicenow is a robust IT service management (ITSM) solution. Combining the capabilities of these two platforms can significantly enhance your incident management efforts. By leveraging Magical, you can easily move information from Pagerduty to Servicenow, allowing you to focus on resolving incidents and improving operational efficiency.
Other ways to connect Pagerduty and Servicenow
Using Zapier
Zapier provides a seamless connection between Pagerduty and Servicenow, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time
Using an API
An additional approach to integrate Pagerduty and Servicenow is by directly utilizing their APIs. By integrating both APIs, you empower IT and support teams with real-time incident insights, fostering improved communication and a superior incident management experience. To employ this method, refer to their respective API documentation.
Common Questions
WHAT IS MAGICAL
Magical is an agentic AI platform that deploys AI Employees to handle complex, end-to-end workflows across your systems—without APIs, integrations, or engineering lift. Instead of simple data extraction, Magical’s AI understands your workflows, navigates interfaces, makes decisions, and completes tasks just like a trained team member would.
Whether it’s moving data between applications, verifying information, completing multi-step processes, or monitoring queues, Magical automates work reliably and transparently. You can watch every click, see every decision, and trust that your AI Employees are completing work with accuracy, speed, and full auditability.
HOW TO INSTALL MAGICAL
The first step is to book a demo. Our team will walk you through how Magical’s AI Employees work, what’s possible for your organization, and where automation can have the biggest impact.
After the demo, you’ll be paired with a dedicated AI Deployment Engineer who will guide you through setting up your first automation. Most teams go live in about a week—no integrations, no IT lift, and no lengthy configuration. Just a clear workflow, a quick build, and your first AI Employee up and running.
