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Magical is a type of customer support automation software that helps customer support experts automate repetitive tasks in their everyday workflows. Specifically, it can help you automate your responses to frequently asked questions and parts of conversations that you normally would need to type out by hand or copy and paste.
Magical just works, with no integrations required for your favorite CRM or customer support tools. You can download the 100% free Chrome extension by visiting the Chrome web store. Within minutes, you’ll be able to set up some simple customer support automations and save your most-frequently used templates within the app. No technical expertise, coding skills, or magic wands required.
The first thing most customer support experts automate using Magical is having to type out their most common conversation with customers. Depending on your business, this might be a common question you get about your product, a response to a billing question, or a step-by-step guide to help them troubleshoot something. You might already have these set up as a macro within a customer support platform (such as Zendesk)—but Magical makes it easier to customize, edit, share, and call up your templates anywhere in a web browser. In Magical, these are called shortcuts. And not only do they let you use rich media and formatting, they also come equipped with variables so you can instantly personalize your templates with details like the first name of the customer you’re messaging or their ticket number.
Magical is an ambient automation app, which means it works alongside all other customer service tools you can open in a Chrome browser window. This includes popular apps such as Gmail, Zendesk, Intercom, Freshdesk, Help Scout, Jira, LiveChat, Sprout Social, HubSpot, Hootsuite, Desk.com, and more. Not only can you use Magical within each of these different customer service tools, you can also use it to automatically transfer data (like customer details) between them.
We’ll email you the Magical Chrome store link. ✉️💨
