I am a customer support specialist. Before I met Magical, I had a list of entries on Google Sheets representing FAQs that I would copy and paste. After Magical, all I need to do is only type a keyword and voila, magic happens! This has for sure saved me so much time, and is more efficient than switching windows, searching, copying and pasting, etc. My CPH (contacts per hour) metric at work has improved tremendously, and I directly attribute it to Magical. I am glad that I found this add-on!
Global Support Team Leader at StreetBees