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Connect Pagerduty to Zendesk like Magic

How to Use Magical to Transfer Data from Pagerduty to Zendesk
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Transfer Data from Pagerduty to Zendesk: A Step-by-Step Guide

With Magical, you can transfer data from Pagerduty to Zendesk in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Pagerduty to Zendesk, helping you speed up response time and optimize your customer support processes.

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What Pagerduty data can you transfer

Magical enables you to transfer a wide array of data from Pagerduty to Zendesk. Here are some examples of the information you can extract:

Incident ID
Incident Status
Incident Priority
Assigned To
And move more types of information by creating your own custom labels.

How to Transfer data from Pagerduty to Zendesk using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Pagerduty to Zendesk for more efficient customer support. Follow these steps:

  1. Sign in to your Pagerduty account and open the incident containing the data you want to transfer, such as incident details and assigned user.
  2. In Pagerduty, label the information you want to transfer with Magical, like Incident ID, Assigned User, or Incident Description.
  3. Sign in to your Zendesk account and open the ticket where you want to add the Pagerduty data.
  4. Type "//" in an empty field and select the information you want to transfer from Pagerduty such as Incident ID, Assigned User, etc.
  5. The next time you fill out a ticket, Magical will automatically transfer all the fields into the form with one click.

About Pagerduty and Zendesk

Swift and efficient responses in customer support are crucial to maintaining customer satisfaction. Pagerduty is a powerful incident management platform and Zendesk is a robust customer support solution. Combining the capabilities of these two platforms can significantly enhance your customer support efforts. By leveraging Magical, you can easily move information from Pagerduty to Zendesk, allowing you to focus on resolving customer issues and improving customer satisfaction.

Other ways to connect Pagerduty and Zendesk

Using Zapier

Zapier provides a seamless connection between Pagerduty and Zendesk, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Pagerduty and Zendesk is by directly utilizing their APIs. By integrating both APIs, you empower support teams with real-time incident insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Pagerduty and transfer data directly to Zendesk. The extension is designed to simplify the process of data collection by automating the extraction of information from Pagerduty. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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