Connect Zendesk to Jira like Magic
How to Use Magical to Transfer Data from Zendesk to Jira
Connect your apps with ease
Transfer Data from Zendesk to Jira: A Step-by-Step Guide
With Magical, you can transfer data from Zendesk to Jira in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Zendesk to Jira, helping you streamline your workflow and optimize your project management processes.
More Zendesk integrations with Magical
What Zendesk data can you transfer
Magical enables you to transfer a wide array of data from Zendesk to Jira. Here are some examples of the information you can extract:
Ticket Number
Customer Name
Issue Description
And move more types of information by creating your own custom labels.
How to Transfer data from Zendesk to Jira using Magical?
Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Zendesk to Jira for more efficient project management. Follow these steps:
Sign in to your Zendesk account and open the ticket containing the data you want to transfer, such as issue details and priority.
In Zendesk, label the information you want to transfer with Magical, like Ticket ID, Issue Type, or Priority.
Sign in to your Jira account and open the issue where you want to add the Zendesk data.
Type "//" in an empty field and select the information you want to transfer from Zendesk such as Ticket ID, Priority, etc.
The next time you fill out an issue, Magical will automatically transfer all the fields into the form with one click.
About Zendesk and Jira
Efficient project management is crucial to maintaining productivity. Zendesk is a powerful customer support platform and Jira is a robust project management solution. Combining the capabilities of these two platforms can significantly enhance your project management efforts. By leveraging Magical, you can easily move information from Zendesk to Jira, allowing you to focus on resolving issues and improving productivity.
Other ways to connect Zendesk and Jira
Using Zapier
Zapier provides a seamless connection between Zendesk and Jira, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time
Using an API
An additional approach to integrate Zendesk and Jira is by directly utilizing their APIs. By integrating both APIs, you empower support and project management teams with real-time insights, fostering improved communication and a superior workflow. To employ this method, refer to their respective API documentation.
Common Questions
WHAT IS MAGICAL
Magical is an agentic AI platform that deploys AI Employees to handle complex, end-to-end workflows across your systems—without APIs, integrations, or engineering lift. Instead of simple data extraction, Magical’s AI understands your workflows, navigates interfaces, makes decisions, and completes tasks just like a trained team member would.
Whether it’s moving data between applications, verifying information, completing multi-step processes, or monitoring queues, Magical automates work reliably and transparently. You can watch every click, see every decision, and trust that your AI Employees are completing work with accuracy, speed, and full auditability.
HOW TO INSTALL MAGICAL
The first step is to book a demo. Our team will walk you through how Magical’s AI Employees work, what’s possible for your organization, and where automation can have the biggest impact.
After the demo, you’ll be paired with a dedicated AI Deployment Engineer who will guide you through setting up your first automation. Most teams go live in about a week—no integrations, no IT lift, and no lengthy configuration. Just a clear workflow, a quick build, and your first AI Employee up and running.
