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Connect Freshservice to Jira Service Management like Magic

How to Use Magical to Transfer Data from Freshservice to Jira Service Management
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Transfer Data from Freshservice to Jira Service Management: A Step-by-Step Guide

With Magical, you can transfer data from Freshservice to Jira Service Management in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshservice to Jira Service Management, helping you streamline your IT service management and optimize your workflow processes.

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What Freshservice data can you transfer

Magical enables you to transfer a wide array of data from Freshservice to Jira Service Management. Here are some examples of the information you can extract:

Ticket ID
Issue Type
Priority
Status
And move more types of information by creating your own custom labels.

How to Transfer data from Freshservice to Jira Service Management using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshservice to Jira Service Management for more efficient IT service management. Follow these steps:

  1. Sign in to your Freshservice account and open the ticket containing the data you want to transfer, such as issue details and status.
  2. In Freshservice, label the information you want to transfer with Magical, like Ticket ID, Issue Type, or Status.
  3. Sign in to your Jira Service Management account and open the issue where you want to add the Freshservice data.
  4. Type "//" in an empty field and select the information you want to transfer from Freshservice such as Ticket ID, Priority, etc.
  5. The next time you fill out an issue, Magical will automatically transfer all the fields into the form with one click.

About Freshservice and Jira Service Management

Swift and efficient responses in IT service management are crucial to maintaining operational efficiency. Freshservice is a powerful IT service desk software and Jira Service Management is a robust IT service management (ITSM) solution. Combining the capabilities of these two platforms can significantly enhance your IT service management efforts. By leveraging Magical, you can easily move information from Freshservice to Jira Service Management, allowing you to focus on resolving IT issues and improving operational efficiency.

Other ways to connect Freshservice and Jira Service Management

Using Zapier

Zapier provides a seamless connection between Freshservice and Jira Service Management, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Freshservice and Jira Service Management is by directly utilizing their APIs. By integrating both APIs, you empower IT teams with real-time insights, fostering improved communication and a superior IT service management experience. To employ this method, refer to their respective API documentation.

Common questions

WHAT IS MAGICAL

Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Freshservice and transfer data directly to Jira Service Management. The extension is designed to simplify the process of data collection by automating the extraction of information from Freshservice. Magical is free, easy to use, and it can save you a lot of time and effort.

HOW TO INSTALL MAGICAL

To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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