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Connect Freshservice to Microsoft Teams like Magic

How to Use Magical to Transfer Data from Freshservice to Microsoft Teams
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Transfer Data from Freshservice to Microsoft Teams: A Step-by-Step Guide

With Magical, you can transfer data from Freshservice to Microsoft Teams in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshservice to Microsoft Teams, helping you streamline your workflow and optimize your team collaboration processes.

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More Freshservice integrations with Magical

What Freshservice data can you transfer

Magical enables you to transfer a wide array of data from Freshservice to Microsoft Teams. Here are some examples of the information you can extract:

Ticket ID
Issue Type
And move more types of information by creating your own custom labels.

How to Transfer data from Freshservice to Microsoft Teams using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshservice to Microsoft Teams for more efficient team collaboration. Follow these steps:

  1. Sign in to your Freshservice account and open the ticket containing the data you want to transfer, such as ticket ID, status, assigned agent, and description.
  2. In Freshservice, label the information you want to transfer with Magical, like Ticket ID, Assigned Agent, or Ticket Description.
  3. Sign in to your Microsoft Teams account and open the channel where you want to add the Freshservice data.
  4. Type "//" in an empty field and select the information you want to transfer from Freshservice such as Ticket ID, Assigned Agent, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Freshservice and Microsoft Teams

Swift and efficient responses in team collaboration are crucial to maintaining productivity. Freshservice is a powerful IT service management tool and Microsoft Teams is a robust team collaboration platform. Combining the capabilities of these two platforms can significantly enhance your team's productivity. By leveraging Magical, you can easily move information from Freshservice to Microsoft Teams, allowing you to focus on resolving issues and improving team collaboration.

Other ways to connect Freshservice and Microsoft Teams

Using Zapier

Zapier provides a seamless connection between Freshservice and Microsoft Teams, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Freshservice and Microsoft Teams is by directly utilizing their APIs. By integrating both APIs, you empower teams with real-time insights, fostering improved communication and a superior team collaboration experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Freshservice and transfer data directly to Microsoft Teams. The extension is designed to simplify the process of data collection by automating the extraction of information from Freshservice. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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