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Connect Freshservice to Slack like Magic

How to Use Magical to Transfer Data from Freshservice to Slack
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Transfer Data from Freshservice to Slack: A Step-by-Step Guide

With Magical, you can transfer data from Freshservice to Slack in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshservice to Slack, helping you speed up response time and optimize your customer support processes.

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More Freshservice integrations with Magical

What Freshservice data can you transfer

Magical enables you to transfer a wide array of data from Freshservice to Slack. Here are some examples of the information you can extract:

Ticket ID
Issue Type
And move more types of information by creating your own custom labels.

How to Transfer data from Freshservice to Slack using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshservice to Slack for more efficient customer support. Follow these steps:

  1. Sign in to your Freshservice account and open the ticket containing the data you want to transfer, such as ticket details and assigned agent.
  2. In Freshservice, label the information you want to transfer with Magical, like Ticket ID, Assigned Agent, or Priority Level.
  3. Sign in to your Slack account and open the channel where you want to add the Freshservice data.
  4. Type "//" in an empty field and select the information you want to transfer from Freshservice such as Ticket ID, Assigned Agent, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Freshservice and Slack

Swift and efficient responses in customer support are crucial to maintaining customer satisfaction. Freshservice is a powerful IT service management tool and Slack is a robust communication platform. Combining the capabilities of these two platforms can significantly enhance your customer support efforts. By leveraging Magical, you can easily move information from Freshservice to Slack, allowing you to focus on resolving customer issues and improving customer satisfaction.

Other ways to connect Freshservice and Slack

Using Zapier

Zapier provides a seamless connection between Freshservice and Slack, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Freshservice and Slack is by directly utilizing their APIs. By integrating both APIs, you empower support teams with real-time ticket insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Freshservice and transfer data directly to Slack. The extension is designed to simplify the process of data collection by automating the extraction of information from Freshservice. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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