Connect Freshservice to Azure Active Directory like Magic
How to Use Magical to Transfer Data from Freshservice to Azure Active Directory
Connect your apps with ease
Transfer Data from Freshservice to Azure Active Directory: A Step-by-Step Guide
With Magical, you can transfer data from Freshservice to Azure Active Directory in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshservice to Azure Active Directory, helping you streamline your IT service management and identity management processes.
More Freshservice integrations with Magical
What Freshservice data can you transfer
Magical enables you to transfer a wide array of data from Freshservice to Azure Active Directory. Here are some examples of the information you can extract:
Ticket ID
Issue Type
Priority
Status
And move more types of information by creating your own custom labels.
How to Transfer data from Freshservice to Azure Active Directory using Magical?
Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshservice to Azure Active Directory for more efficient IT service management. Follow these steps:
Sign in to your Freshservice account and open the ticket containing the data you want to transfer, such as user information and ticket details.
In Freshservice, label the information you want to transfer with Magical, like User Name, Email, Department, or Role.
Sign in to your Azure Active Directory account and open the user profile where you want to add the Freshservice data.
Type "//" in an empty field and select the information you want to transfer from Freshservice such as User Name, Department, etc.
The next time you fill out a user profile, Magical will automatically transfer all the fields into the form with one click.
About Freshservice and Azure Active Directory
Efficient and accurate data transfer in IT service management and identity management is crucial to maintaining operational efficiency. Freshservice is a powerful IT service management platform and Azure Active Directory is a robust identity management solution. Combining the capabilities of these two platforms can significantly enhance your IT operations. By leveraging Magical, you can easily move information from Freshservice to Azure Active Directory, allowing you to focus on resolving IT issues and improving operational efficiency.
Other ways to connect Freshservice and Azure Active Directory
Using an API
An additional approach to integrate Freshservice and Azure Active Directory is by directly utilizing their APIs. By integrating both APIs, you empower IT and support teams with real-time user insights, fostering improved communication and a superior user experience. To employ this method, refer to their respective API documentation.
Common Questions
WHAT IS MAGICAL
Magical is an agentic AI platform that deploys AI Employees to handle complex, end-to-end workflows across your systems—without APIs, integrations, or engineering lift. Instead of simple data extraction, Magical’s AI understands your workflows, navigates interfaces, makes decisions, and completes tasks just like a trained team member would.
Whether it’s moving data between applications, verifying information, completing multi-step processes, or monitoring queues, Magical automates work reliably and transparently. You can watch every click, see every decision, and trust that your AI Employees are completing work with accuracy, speed, and full auditability.
HOW TO INSTALL MAGICAL
The first step is to book a demo. Our team will walk you through how Magical’s AI Employees work, what’s possible for your organization, and where automation can have the biggest impact.
After the demo, you’ll be paired with a dedicated AI Deployment Engineer who will guide you through setting up your first automation. Most teams go live in about a week—no integrations, no IT lift, and no lengthy configuration. Just a clear workflow, a quick build, and your first AI Employee up and running.
