Connect Azure Devops to Freshdesk like Magic
How to Use Magical to Transfer Data from Azure Devops to Freshdesk
Connect your apps with ease
Transfer Data from Azure Devops to Freshdesk: A Step-by-Step Guide
With Magical, you can transfer data from Azure Devops to Freshdesk in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Azure Devops to Freshdesk, helping you speed up response time and optimize your customer support processes.
More Azure Devops integrations with Magical
What Azure Devops data can you transfer
Magical enables you to transfer a wide array of data from Azure Devops to Freshdesk. Here are some examples of the information you can extract:
Issue Title
Issue Description
Priority
Assignee
And move more types of information by creating your own custom labels.
How to Transfer data from Azure Devops to Freshdesk using Magical?
Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Azure Devops to Freshdesk for more efficient customer support. Follow these steps:
Sign in to your Azure Devops account and open the issue containing the data you want to transfer, such as issue details and priority.
In Azure Devops, label the information you want to transfer with Magical, like Issue Title, Description, Priority, or Assignee.
Sign in to your Freshdesk account and open the ticket where you want to add the Azure Devops data.
Type "//" in an empty field and select the information you want to transfer from Azure Devops such as Issue Title, Description, etc.
The next time you fill out a ticket, Magical will automatically transfer all the fields into the form with one click.
About Azure Devops and Freshdesk
Swift and efficient responses in customer support are crucial to maintaining customer satisfaction. Azure Devops is a powerful project management tool and Freshdesk is a robust customer support solution. Combining the capabilities of these two platforms can significantly enhance your customer support efforts. By leveraging Magical, you can easily move information from Azure Devops to Freshdesk, allowing you to focus on resolving customer issues and improving customer satisfaction.
Other ways to connect Azure Devops and Freshdesk
Using Zapier
Zapier provides a seamless connection between Azure Devops and Freshdesk, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time
Using an API
An additional approach to integrate Azure Devops and Freshdesk is by directly utilizing their APIs. By integrating both APIs, you empower project management and support teams with real-time customer insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.
Common Questions
WHAT IS MAGICAL
Magical is an agentic AI platform that deploys AI Employees to handle complex, end-to-end workflows across your systems—without APIs, integrations, or engineering lift. Instead of simple data extraction, Magical’s AI understands your workflows, navigates interfaces, makes decisions, and completes tasks just like a trained team member would.
Whether it’s moving data between applications, verifying information, completing multi-step processes, or monitoring queues, Magical automates work reliably and transparently. You can watch every click, see every decision, and trust that your AI Employees are completing work with accuracy, speed, and full auditability.
HOW TO INSTALL MAGICAL
The first step is to book a demo. Our team will walk you through how Magical’s AI Employees work, what’s possible for your organization, and where automation can have the biggest impact.
After the demo, you’ll be paired with a dedicated AI Deployment Engineer who will guide you through setting up your first automation. Most teams go live in about a week—no integrations, no IT lift, and no lengthy configuration. Just a clear workflow, a quick build, and your first AI Employee up and running.
