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Connect Pendo to Jira Service Desk like Magic

How to Use Magical to Transfer Data from Pendo to Jira Service Desk
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Transfer Data from Pendo to Jira Service Desk: A Step-by-Step Guide

With Magical, you can transfer data from Pendo to Jira Service Desk in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Pendo to Jira Service Desk, helping you streamline your workflow and optimize your project management processes.

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What Pendo data can you transfer

Magical enables you to transfer a wide array of data from Pendo to Jira Service Desk. Here are some examples of the information you can extract:

User ID
Account ID
Company Name
And move more types of information by creating your own custom labels.

How to Transfer data from Pendo to Jira Service Desk using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Pendo to Jira Service Desk for more efficient project management. Follow these steps:

  1. Sign in to your Pendo account and open the user profile containing the data you want to transfer, such as user name, email, account ID, and user activity.
  2. In Pendo, label the information you want to transfer with Magical, like User Name, Email, Account ID, or User Activity.
  3. Sign in to your Jira Service Desk account and open the ticket where you want to add the Pendo data.
  4. Type "//" in an empty field and select the information you want to transfer from Pendo such as User Name, Email, etc.
  5. The next time you fill out a ticket, Magical will automatically transfer all the fields into the form with one click.

About Pendo and Jira Service Desk

Efficient project management is crucial to maintaining customer satisfaction. Pendo is a powerful user experience platform and Jira Service Desk is a robust project management solution. Combining the capabilities of these two platforms can significantly enhance your project management efforts. By leveraging Magical, you can easily move information from Pendo to Jira Service Desk, allowing you to focus on resolving customer issues and improving customer satisfaction.

Other ways to connect Pendo and Jira Service Desk

Using Zapier

Zapier provides a seamless connection between Pendo and Jira Service Desk, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Pendo and Jira Service Desk is by directly utilizing their APIs. By integrating both APIs, you empower project management teams with real-time user insights, fostering improved communication and a superior user experience. To employ this method, refer to their respective API documentation.

Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Pendo and transfer data directly to Jira Service Desk. The extension is designed to simplify the process of data collection by automating the extraction of information from Pendo. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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