Connect Pendo to Jira Service Desk like Magic
How to Use Magical to Transfer Data from Pendo to Jira Service Desk
Connect your apps with ease
Transfer Data from Pendo to Jira Service Desk: A Step-by-Step Guide
With Magical, you can transfer data from Pendo to Jira Service Desk in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Pendo to Jira Service Desk, helping you streamline your workflow and optimize your project management processes.
More Pendo integrations with Magical
What Pendo data can you transfer
Magical enables you to transfer a wide array of data from Pendo to Jira Service Desk. Here are some examples of the information you can extract:
User ID
Account ID
Company Name
And move more types of information by creating your own custom labels.
How to Transfer data from Pendo to Jira Service Desk using Magical?
Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Pendo to Jira Service Desk for more efficient project management. Follow these steps:
Sign in to your Pendo account and open the user profile containing the data you want to transfer, such as user name, email, account ID, and user activity.
In Pendo, label the information you want to transfer with Magical, like User Name, Email, Account ID, or User Activity.
Sign in to your Jira Service Desk account and open the ticket where you want to add the Pendo data.
Type "//" in an empty field and select the information you want to transfer from Pendo such as User Name, Email, etc.
The next time you fill out a ticket, Magical will automatically transfer all the fields into the form with one click.
About Pendo and Jira Service Desk
Efficient project management is crucial to maintaining customer satisfaction. Pendo is a powerful user experience platform and Jira Service Desk is a robust project management solution. Combining the capabilities of these two platforms can significantly enhance your project management efforts. By leveraging Magical, you can easily move information from Pendo to Jira Service Desk, allowing you to focus on resolving customer issues and improving customer satisfaction.
Other ways to connect Pendo and Jira Service Desk
Using Zapier
Zapier provides a seamless connection between Pendo and Jira Service Desk, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time
Using an API
An additional approach to integrate Pendo and Jira Service Desk is by directly utilizing their APIs. By integrating both APIs, you empower project management teams with real-time user insights, fostering improved communication and a superior user experience. To employ this method, refer to their respective API documentation.
Common Questions
WHAT IS MAGICAL
Magical is an agentic AI platform that deploys AI Employees to handle complex, end-to-end workflows across your systems—without APIs, integrations, or engineering lift. Instead of simple data extraction, Magical’s AI understands your workflows, navigates interfaces, makes decisions, and completes tasks just like a trained team member would.
Whether it’s moving data between applications, verifying information, completing multi-step processes, or monitoring queues, Magical automates work reliably and transparently. You can watch every click, see every decision, and trust that your AI Employees are completing work with accuracy, speed, and full auditability.
HOW TO INSTALL MAGICAL
The first step is to book a demo. Our team will walk you through how Magical’s AI Employees work, what’s possible for your organization, and where automation can have the biggest impact.
After the demo, you’ll be paired with a dedicated AI Deployment Engineer who will guide you through setting up your first automation. Most teams go live in about a week—no integrations, no IT lift, and no lengthy configuration. Just a clear workflow, a quick build, and your first AI Employee up and running.
