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Connect Jira Service Desk to Salesforce like Magic

How to Use Magical to Transfer Data from Jira Service Desk to Salesforce
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Transfer Data from Jira Service Desk to Salesforce: A Step-by-Step Guide

With Magical, you can transfer data from Jira Service Desk to Salesforce in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Jira Service Desk to Salesforce, helping you speed up response time and optimize your customer support processes.

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More Jira Service Desk integrations with Magical

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What Jira Service Desk data can you transfer

Magical enables you to transfer a wide array of data from Jira Service Desk to Salesforce. Here are some examples of the information you can extract:

Issue Key
Issue Type
And move more types of information by creating your own custom labels.

How to Transfer data from Jira Service Desk to Salesforce using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Jira Service Desk to Salesforce for more efficient customer support. Follow these steps:

  1. Sign in to your Jira Service Desk account and open the issue containing the data you want to transfer, such as issue details and status.
  2. In Jira Service Desk, label the information you want to transfer with Magical, like Issue Key, Issue Type, Reporter, or Status.
  3. Sign in to your Salesforce account and open the record where you want to add the Jira Service Desk data.
  4. Type "//" in an empty field and select the information you want to transfer from Jira Service Desk such as Issue Key, Issue Type, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Jira Service Desk and Salesforce

Swift and efficient responses in customer support are crucial to maintaining customer satisfaction. Jira Service Desk is a powerful issue tracking platform and Salesforce is a robust customer relationship management (CRM) solution. Combining the capabilities of these two platforms can significantly enhance your customer support efforts. By leveraging Magical, you can easily move information from Jira Service Desk to Salesforce, allowing you to focus on resolving customer issues and improving customer satisfaction.

Other ways to connect Jira Service Desk and Salesforce

Using Zapier

Zapier provides a seamless connection between Jira Service Desk and Salesforce, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Jira Service Desk and Salesforce is by directly utilizing their APIs. By integrating both APIs, you empower sales and support teams with real-time customer insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.

Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Jira Service Desk and transfer data directly to Salesforce. The extension is designed to simplify the process of data collection by automating the extraction of information from Jira Service Desk. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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