Connect Freshdesk to Freshservice like Magic
How to Use Magical to Transfer Data from Freshdesk to Freshservice
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Transfer Data from Freshdesk to Freshservice: A Step-by-Step Guide
With Magical, you can transfer data from Freshdesk to Freshservice in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshdesk to Freshservice, helping you streamline your IT service management and customer support processes.
More Freshdesk integrations with Magical
What Freshdesk data can you transfer
Magical enables you to transfer a wide array of data from Freshdesk to Freshservice. Here are some examples of the information you can extract:
Ticket ID
Customer Name
Issue Description
And move more types of information by creating your own custom labels.
How to Transfer data from Freshdesk to Freshservice using Magical?
Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshdesk to Freshservice for more efficient IT service management. Follow these steps:
Sign in to your Freshdesk account and open the ticket containing the data you want to transfer, such as customer information and issue details.
In Freshdesk, label the information you want to transfer with Magical, like Ticket ID, Customer Name, Email, or Issue Description.
Sign in to your Freshservice account and open the record where you want to add the Freshdesk data.
Type "//" in an empty field and select the information you want to transfer from Freshdesk such as Ticket ID, Customer Name, etc.
The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.
About Freshdesk and Freshservice
Swift and efficient responses in IT service management are crucial to maintaining customer satisfaction. Freshdesk is a powerful customer support platform and Freshservice is a robust IT service management solution. Combining the capabilities of these two platforms can significantly enhance your IT service management efforts. By leveraging Magical, you can easily move information from Freshdesk to Freshservice, allowing you to focus on resolving IT issues and improving customer satisfaction.
Other ways to connect Freshdesk and Freshservice
Using Zapier
Zapier provides a seamless connection between Freshdesk and Freshservice, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time
Using an API
An additional approach to integrate Freshdesk and Freshservice is by directly utilizing their APIs. By integrating both APIs, you empower IT and support teams with real-time customer insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.
Common Questions
WHAT IS MAGICAL
Magical is an agentic AI platform that deploys AI Employees to handle complex, end-to-end workflows across your systems—without APIs, integrations, or engineering lift. Instead of simple data extraction, Magical’s AI understands your workflows, navigates interfaces, makes decisions, and completes tasks just like a trained team member would.
Whether it’s moving data between applications, verifying information, completing multi-step processes, or monitoring queues, Magical automates work reliably and transparently. You can watch every click, see every decision, and trust that your AI Employees are completing work with accuracy, speed, and full auditability.
HOW TO INSTALL MAGICAL
The first step is to book a demo. Our team will walk you through how Magical’s AI Employees work, what’s possible for your organization, and where automation can have the biggest impact.
After the demo, you’ll be paired with a dedicated AI Deployment Engineer who will guide you through setting up your first automation. Most teams go live in about a week—no integrations, no IT lift, and no lengthy configuration. Just a clear workflow, a quick build, and your first AI Employee up and running.
