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Connect Freshdesk to Freshservice like Magic

How to Use Magical to Transfer Data from Freshdesk to Freshservice
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Transfer Data from Freshdesk to Freshservice: A Step-by-Step Guide

With Magical, you can transfer data from Freshdesk to Freshservice in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshdesk to Freshservice, helping you streamline your IT service management and customer support processes.

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What Freshdesk data can you transfer

Magical enables you to transfer a wide array of data from Freshdesk to Freshservice. Here are some examples of the information you can extract:

Ticket ID
Customer Name
Issue Description
And move more types of information by creating your own custom labels.

How to Transfer data from Freshdesk to Freshservice using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshdesk to Freshservice for more efficient IT service management. Follow these steps:

  1. Sign in to your Freshdesk account and open the ticket containing the data you want to transfer, such as customer information and issue details.
  2. In Freshdesk, label the information you want to transfer with Magical, like Ticket ID, Customer Name, Email, or Issue Description.
  3. Sign in to your Freshservice account and open the record where you want to add the Freshdesk data.
  4. Type "//" in an empty field and select the information you want to transfer from Freshdesk such as Ticket ID, Customer Name, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Freshdesk and Freshservice

Swift and efficient responses in IT service management are crucial to maintaining customer satisfaction. Freshdesk is a powerful customer support platform and Freshservice is a robust IT service management solution. Combining the capabilities of these two platforms can significantly enhance your IT service management efforts. By leveraging Magical, you can easily move information from Freshdesk to Freshservice, allowing you to focus on resolving IT issues and improving customer satisfaction.

Other ways to connect Freshdesk and Freshservice

Using Zapier

Zapier provides a seamless connection between Freshdesk and Freshservice, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Freshdesk and Freshservice is by directly utilizing their APIs. By integrating both APIs, you empower IT and support teams with real-time customer insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Freshdesk and transfer data directly to Freshservice. The extension is designed to simplify the process of data collection by automating the extraction of information from Freshdesk. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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