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Connect Freshdesk to Jira Service Desk like Magic

How to Use Magical to Transfer Data from Freshdesk to Jira Service Desk
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Transfer Data from Freshdesk to Jira Service Desk: A Step-by-Step Guide

With Magical, you can transfer data from Freshdesk to Jira Service Desk in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshdesk to Jira Service Desk, helping you speed up response time and optimize your customer support processes.

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What Freshdesk data can you transfer

Magical enables you to transfer a wide array of data from Freshdesk to Jira Service Desk. Here are some examples of the information you can extract:

Ticket ID
Customer Name
Issue Description
And move more types of information by creating your own custom labels.

How to Transfer data from Freshdesk to Jira Service Desk using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshdesk to Jira Service Desk for more efficient customer support. Follow these steps:

  1. Sign in to your Freshdesk account and open the ticket containing the data you want to transfer, such as customer information and issue details.
  2. In Freshdesk, label the information you want to transfer with Magical, like Ticket ID, Customer Name, or Issue Description.
  3. Sign in to your Jira Service Desk account and open the record where you want to add the Freshdesk data.
  4. Type "//" in an empty field and select the information you want to transfer from Freshdesk such as Ticket ID, Issue Description, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Freshdesk and Jira Service Desk

Swift and efficient responses in customer support are crucial to maintaining customer satisfaction. Freshdesk is a powerful customer support platform and Jira Service Desk is a robust issue tracking solution. Combining the capabilities of these two platforms can significantly enhance your customer support efforts. By leveraging Magical, you can easily move information from Freshdesk to Jira Service Desk, allowing you to focus on resolving customer issues and improving customer satisfaction.

Other ways to connect Freshdesk and Jira Service Desk

Using Zapier

Zapier provides a seamless connection between Freshdesk and Jira Service Desk, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Freshdesk and Jira Service Desk is by directly utilizing their APIs. By integrating both APIs, you empower support teams with real-time customer insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Freshdesk and transfer data directly to Jira Service Desk. The extension is designed to simplify the process of data collection by automating the extraction of information from Freshdesk. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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