5 Customer Support Feedback Templates

Use Magical to instantly respond to customer feedback with efficiency and empathy.

Download the pack

Magical

Magical for Thank you for the feedback

In the realm of customer support, timely and empathetic responses to feedback are key to maintaining customer satisfaction and loyalty. To assist customer support professionals in crafting meaningful and effective responses, we present a comprehensive set of feedback response templates. These templates are designed to address a variety of feedback scenarios, ensuring your responses are always on point and resonate with your customers.

What templates are included in this Thank you for the feedback pack?

Feedback Appreciation Template

This template is for expressing appreciation for feedback. It thanks the customer for their input and assures them that their feedback is instrumental in improving your services.

Preview template

TRIGGER

-feedbackappreciation

CONTENT

Subject: Your Feedback Makes a Difference

Dear First Name,

We wanted to take a moment to express our appreciation for your feedback. Your input is instrumental in helping us improve our services. Thank you for your continued support.

Best regards,
%my.fullName%
Your Contact Information

Feedback Follow-Up Template

This template is for following up on feedback. It updates the customer on the status of their feedback and reassures them that their voice is being heard.

Preview template

TRIGGER

-feedbackfollowup

CONTENT

Subject: Update on Your Feedback

Dear First Name,

We wanted to update you on the status of your feedback. We have taken the necessary steps to address your concerns and are working diligently to improve our services. Thank you for your patience and understanding.

Best regards,
%my.fullName%
Your Contact Information

Negative Feedback Response Template

This template is for responding to negative feedback. It acknowledges the customer's concerns, expresses empathy, and assures them of your commitment to resolving the issue.

Preview template

TRIGGER

-negativefeedback

CONTENT

Subject: We Value Your Feedback

Dear First Name,

Thank you for bringing this to our attention. We're sorry to hear about your experience and we take your feedback seriously. We are currently looking into the issue and will get back to you as soon as possible.

Best regards,
%my.fullName%
Your Contact Information

Neutral Feedback Response Template

This template is for responding to neutral feedback. It acknowledges the customer's input and assures them that their feedback will be used to improve your services.

Preview template

TRIGGER

-neutralfeedback

CONTENT

Subject: Thank You for Your Feedback

Dear First Name,

Thank you for taking the time to share your feedback. We value your input and will use it to improve our services. We look forward to serving you better in the future.

Best regards,
%my.fullName%
Your Contact Information

Positive Feedback Response Template

This template is designed to respond to positive feedback from customers. It acknowledges their satisfaction, expresses gratitude, and encourages further engagement.

Preview template

TRIGGER

-positivefeedback

CONTENT

Subject: Thank You for Your Kind Words!

Dear First Name,

We are thrilled to hear that you had a great experience with our Product/Service. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to serving you again in the future.

Best regards,
%my.fullName%
Your Contact Information

More Thank you for the feedback packs

-initialresponse

Subject: Re: Your Suppor...

4 Ticket Closing Templates for Customer Support

Magical

-initialresponse

Subject: Re: Your Recent...

How to Handle Angry Customers' Templates

Magical

-regularhours

Subject: Our Regular Hou...

5 Hours of Operations Templates

Magical

-generalinquiry

Subject: Re: Your Inquir...

5 Customer Support Quick Response Templates

Magical

-initialpasswordreset

Subject: Password Reset ...

3 Efficient 'Reset My Password' Templates

Magical

-positivefeedback

Subject: Thank You for Y...

5 Customer Support Feedback Templates

Magical

How do you personalize your Thank you for the feedback templates?

Magical allows you to personalize these templates with your recipients information like

First Name

Product/Service

And move more types of information by creating your own custom labels.

How to use Thank you for the feedback templates

With Magical, you can save any text you type repetitively as a template in Magical and expand the template automatically when you work. Download our Sales prospecting templates to get these templates out of the box.

Download the pack

What is Magical?

Magical is a productivity app that automates your soul-crushing tasks so you can do the work that gets you promoted and still have time to take a break. With Magical, use AI to speed through repetitive tasks like messaging or data entry anywhere on the web —no fancy set-up required. Add Magical to your browser - it’s free.

Install Magical

Ready to save time with Magical?

Add to Chrome – it's free

Chrome Store · 4.6 stars · 3,200+ reviews