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Connect Chatbot to Servicenow like Magic

How to Use Magical to Transfer Data from Chatbot to Servicenow
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Transfer Data from Chatbot to Servicenow: A Step-by-Step Guide

With Magical, you can transfer data from Chatbot to Servicenow in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Chatbot to Servicenow, helping you speed up response time and optimize your customer support processes.

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What Chatbot data can you transfer

Magical enables you to transfer a wide array of data from Chatbot to Servicenow. Here are some examples of the information you can extract:

User Name
User Query
And move more types of information by creating your own custom labels.

How to Transfer data from Chatbot to Servicenow using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Chatbot to Servicenow for more efficient customer support. Follow these steps:

  1. Sign in to your Chatbot account and open the conversation containing the data you want to transfer, such as user query and response details.
  2. In Chatbot, label the information you want to transfer with Magical, like User Query, Response, or Timestamp.
  3. Sign in to your Servicenow account and open the record where you want to add the Chatbot data.
  4. Type "//" in an empty field and select the information you want to transfer from Chatbot such as User Query, Response, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Chatbot and Servicenow

Swift and efficient responses in customer support are crucial to maintaining customer satisfaction. Chatbot is a powerful customer communication platform and Servicenow is a robust customer relationship management (CRM) solution. Combining the capabilities of these two platforms can significantly enhance your customer support efforts. By leveraging Magical, you can easily move information from Chatbot to Servicenow, allowing you to focus on resolving customer issues and improving customer satisfaction.

Other ways to connect Chatbot and Servicenow

Using Zapier

Zapier provides a seamless connection between Chatbot and Servicenow, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Chatbot and Servicenow is by directly utilizing their APIs. By integrating both APIs, you empower sales and support teams with real-time customer insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Chatbot and transfer data directly to Servicenow. The extension is designed to simplify the process of data collection by automating the extraction of information from Chatbot. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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