It’s always a good idea to respond to constructive feedback with a “thank you for your feedback” message. Because, no matter who it comes from, valuable feedback provides us with an opportunity to learn and grow.
Customers who receive positive feedback are 4 times more likely to become repeat customers. Employees who receive positive feedback are 6 times more likely to recommend their company as a great place to work. And feedback from friends and family can help you grow personally and professionally.
Customer feedback helps you identify areas for improvement in your business, product, or service, for example, while employee feedback helps you polish up your management style and pinpoint problem areas in your organization. And feedback from friends and family can help you grow personally and professionally.
So when someone takes the time to give you constructive feedback, don’t forget to thank them. They might have had to work up the courage to share their thoughts in the first place, so be sure to appreciate their time and effort.
How do you say thank you for feedback?
The simplest way to thank someone for their feedback is to just say something along the lines of:
Thank you for your feedback! I really appreciate you sharing your perspective and I’ll definitely keep the points you’ve raised in mind.
But you can make your thank you messages more personal by specifically addressing certain issues. For example:
- Thank you for your feedback! I appreciate where you’re coming from about needing to prioritize. Moving forward, I’ll be sure to focus on time-sensitive tasks, even if I have to block out my calendar.
- Thank you for your feedback! You’re right—this shouldn’t have happened. We’ll talk to our team about communicating better and sending you regular updates from now on.
- Thank you for your perspective. I didn’t realize how my statement was insensitive until you pointed it out. I really appreciate how you came to me with this, and I’ll definitely be more careful about this subject from now on.
How do you thank someone for positive feedback?
When someone shares positive feedback, it’s a good idea to express your gratitude and thank them properly for it. The more personal and particular you get, the better. For example:
- If you receive positive customer feedback about a product, let them know that you really appreciate their feedback, and that their uplifting words will motivate your team to keep working hard.
- If you receive positive feedback from a manager, show appreciation in return for the positive culture they’ve created, and thank them for expressing gratitude for your efforts.
- If you receive positive feedback from a friend, thank them and remind them how much they mean to you.
20 ‘Thank you for your feedback’ templates for different scenarios
Looking to thank someone for their feedback? Here are some templates for different situations to help you out. Feel free to customize them further to your needs.
For your manager
Did your manager share some constructive feedback with you? Here’s how you can thank them.
For after a performance review
Just finished up a performance review? Thank your line manager or HR contact with a message like:
For your colleague
Received feedback from a colleague? Here are some ways to thank them.
For customer feedback (products)
Getting customer feedback about your products? It’s always a good idea to respond. If it’s positive feedback, thanking them for it helps you cultivate loyalty. And if it’s negative, you’ll want to get ahead of the problem.
For customer feedback (services)
Did customers send you feedback about your services? Here are some options for replying.
10 More templates you can use (for positive customer feedback)
1. Customer Praises a Product
Subject: Thank You for Your Kind Words About [Product Name]!
Email Body:
Dear [Customer's Name],
We’re thrilled to hear that you love [Product Name]! Your feedback means a lot to us, and we're glad that our product has met your expectations. If you ever have any questions or need assistance, we're just an email away.
Warm regards,
[Your Name]
[Your Position]
2. Compliment on Customer Service
Subject: Thank You for Recognizing Our Customer Service Team!
Email Body:
Hello [Customer's Name],
Thank you for your kind words about our customer service team. We strive to provide the best service possible, and it's rewarding to hear that we’ve made a positive impact. Your feedback has been shared with the team, and it truly made our day!
Best wishes,
[Your Name]
[Your Position]
3. Positive Feedback on Website or App
Subject: Thanks for Loving Our [Website/App]!
Email Body:
Hi [Customer's Name],
We're excited to hear that you’re enjoying our [website/app]! A lot of thought and effort goes into its design and functionality, so your positive feedback is greatly appreciated. Stay tuned for more updates and features!
Cheers,
[Your Name]
[Your Position]
4. Appreciation for Quick Service
Subject: Thank You for Noticing Our Quick Service!
Email Body:
Dear [Customer's Name],
Thank you for your appreciation of our quick service. We understand how valuable your time is and we’re committed to providing efficient service. Your positive feedback motivates us to keep up the good work!
Warmly,
[Your Name]
[Your Position]---
5. Praise for a Specific Employee
Subject: A Shoutout to [Employee’s Name] - Thank You!
Email Body:
Hello [Customer's Name],
It's wonderful to hear about your positive experience with [Employee's Name]. We're proud to have them on our team, and your praise has been passed along to them. Thank you for taking the time to acknowledge their effort!
Kind regards,
[Your Name]
[Your Position]
6. Positive Experience at a Physical Store
Subject: Thank You for Enjoying Your Visit to Our Store!
Email Body:
Dear [Customer's Name],
We’re so pleased to hear that you had a great experience at our store. Our team works hard to create a welcoming and enjoyable environment for all our customers. We hope to see you again soon!
Best,
[Your Name]
[Your Position]
7. Compliments on Social Media Interaction
Subject: Thanks for Engaging with Us on Social Media!
Email Body:
Hi [Customer's Name],
Thank you for your engaging comments on our social media posts. We love hearing from our customers and are glad to have you as part of our online community. Keep your insights coming!
Cheers,
[Your Name]
[Your Position]
8. Feedback on a Successful Event
Subject: Your Positive Feedback on Our Event Made Our Day!
Email Body:
Hello [Customer's Name],
We're thrilled to hear that you enjoyed our event! Your positive feedback is immensely appreciated and helps us to keep improving our events. We hope to have you with us at future events as well.
All the best,
[Your Name]
[Your Position]
9. Appreciation for a Blog or Content
Subject: Glad You Loved Our Content!
Email Body:
Hi [Customer's Name],
Thank you for your kind words about our blog/content. We put a lot of effort into creating informative and enjoyable content, and it's great to know it resonates with our audience. Stay tuned for more!
Warm regards,
[Your Name]
[Your Position]
10. Loyalty and Long-Term Patronage
Subject: Celebrating Your Loyalty - A Heartfelt Thank You!
Email Body:
Dear [Customer's Name],
We can't express enough gratitude for your continued support over the years. Customers like you are the heart of our business, and your loyalty inspires us every day. Here’s to many more years together!
With appreciation,
[Your Name]
[Your Position]
FAQ's About Positive Feedback Responses
1. Why is it important to respond to positive feedback?
Answer: Responding to positive feedback is crucial for building customer loyalty, reinforcing positive behavior, and showing appreciation for customer engagement. It enhances the customer's experience and can lead to increased brand loyalty and advocacy.
2. How quickly should I respond to positive feedback?
Answer: Ideally, respond to positive feedback as promptly as you would to complaints. A quick response shows that you value customer input and are attentive to their experiences.
3. Should I personalize my response to positive feedback?
Answer: Yes, personalizing responses makes customers feel valued and recognized as individuals. Use their name, reference specific points in their feedback, and tailor your message to make it more meaningful.
4. Can I use positive feedback in marketing materials?
Answer: Often, yes, but it's best practice to ask for permission before using a customer's feedback in marketing materials. This respects their privacy and can also enhance their sense of involvement with your brand.
5. How can I encourage more customers to leave positive feedback?
Answer: Provide excellent service, ask for feedback proactively, and make the process easy. Highlighting existing positive feedback can also encourage others to share their experiences.
6. Is it appropriate to offer a reward for positive feedback?
Answer: Offering rewards for feedback can be tricky as it might seem like you’re buying praise. Instead, focus on genuinely thanking customers. Spontaneous rewards or acknowledgments after the fact are generally more acceptable.
7. Should I share the positive feedback with my team?
Answer: Absolutely. Sharing positive feedback with your team boosts morale and encourages them to continue providing great service. It also helps them understand what customers appreciate.
8. How can I use positive feedback to improve my business?
Answer: Analyze the feedback to understand what your customers value most about your products or services. Use this information to reinforce your strengths and inform business strategies.
9. Can responding to positive feedback lead to increased sales?
Answer: Yes, responding to positive feedback can enhance customer relationships, which can lead to repeat business and referrals, ultimately increasing sales.
10. How should I respond to positive feedback on social media?
Answer: On social media, respond publicly to acknowledge the feedback and thank the customer. Keep it friendly and in line with your brand’s voice. Engaging publicly also shows prospective customers your commitment to customer satisfaction.
Do you regularly write ‘thank you for your feedback’ messages? Save your templates with Magical
It’s always a good idea to thank people for their constructive and positive feedback. And if you thank people regularly, consider saving time by using pre-saved templates that you can use whenever you need to.
With the free Magical Chrome extension, you can store text templates and summon them whenever you need to. You can also save variables to help you customize your messages later, like {First Name}, {Product Name}, {Date}, etc.
All you need to do is save your templates in your personal workspace. Then, whenever and wherever you’re working on your browser, just type “//” to summon your templates. Use them to reply in seconds to emails, Slack messages, social media comments, and more.
