There are times when you receive a response that’s just so gosh darn helpful, you’ll want to send a “thank you for the reply” message.

Think back to a time when you faced a problem with a new product that was so confounding, you all but gave up on fixing it. But then you shot customer service an email and they give you the miraculous fix you needed within the hour. You might be grateful for a reply for different reasons—like when you apply for a job and the recruiter gets back to you quickly. 

(Psst: If you work in customer service or recruitment, and you’re sitting on the other side of these conversations, pay attention to why your customers might be thanking you. It could help to improve your service!)

Whatever the reason, thanking someone for their reply is never a bad idea. 

Is it correct to say, ‘Thank you for your reply’?

Absolutely! It’s both professional and polite to thank someone for their reply, so don’t shy away from making a habit of it. You can thank people for getting back to you with the information you requested, for resolving your problem quickly, for getting back to you about a job opportunity, and many more reasons.

Try to customize your “thank for your reply” messages as much as you can, depending on the situation. Show the person how grateful you really are by adding a personal touch! 

How do you say, ‘Thank you for the reply’?

Ultimately, you just need to show your gratitude for the person’s response, so even a simple message like, “Thank you for your response—I really appreciate it” can do the trick. But you can also personalize your thank you notes so that they’re unique to the situation. 

Also, if you have a personal or professional relationship with the recipient, consider including details that reflect that. For example, if you’re thanking your team lead for helping you out with something, let them know how much their mentorship means to you.

‘Thank you for the reply’: Email sample 

In the next section, we’ve included different “thank you for the reply” templates that you can use and customize to your liking. But here’s a quick “thank you for the reply” email sample to show you how a finished email looks:

Hey Matt,

Thank you for your prompt response. I understand how busy you must be, so I really appreciate you taking time out for this. We followed your instructions, and to our delight, our pitch got approved this time. We’re so grateful that we’ve sent you a token of our appreciation—it should arrive within 3 to 5 business days. 

Thank you for your help.

Warm regards,

Kate

14 ‘thank you for the reply’ templates for different situations

Depending on the situation, your thank you email will be different. Here are some “thank you for the reply” messages for different scenarios. 

For when you hear back from support

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For when you hear back about a job opportunity

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For when you get a quick response

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For your information request

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For when customers share feedback 

If customers respond to your request for feedback, it’s a good idea to send them a quick thank you for their response. Sometimes, businesses use automated “thank you for your order” emails to request customer feedback—so a follow-up thank you can fit in nicely with this sequence.

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For when you’re giving out freebies

If you give out freebies to loyal customers, you’ll probably get some thank you messages in response. You can reply with a thank you of your own, like:

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Writing a ‘thank you for the reply’ message? Don’t forget to personalize it with Magical ✨

While the templates we’ve shared can be used as-is (just plug in the specifics, like the person’s first name), it’s best to personalize your thank you messages a little. Highlight how the person’s message helped you in particular, for example, or why you’re especially grateful for their response.

By the way, since thanking people for their responses is always a good practice, consider saving some templates and using them when you need to. You can do this using the free Magical Chrome extension, which lets you store text templates so that they’re always at the ready. 

Just save your templates in your personal workspace, and type “//” to use them wherever you’re working—like when you’re composing a thank you message over email, social media or Slack.