Overview of Allscripts EHR Ratings
Here's how Allscripts EHR is rated across various third-party review platforms, capturing user feedback and insights into its overall performance and satisfaction levels:
Allscripts EHR Ratings:
Capterra: 2.9/5 based on 138 reviews
G2: 3.3/5 based on 88 reviews
User Satisfaction Insights
Overall, user satisfaction with Allscripts EHR is mixed. Many users appreciate its customization capabilities and comprehensive functionality, though there are recurring mentions of a steep learning curve. Here are some user comments from various platforms:
Feature Set Analysis
Allscripts EHR offers a wide range of features that cater to various needs in a healthcare setting. Users have pointed out both the strengths and challenges associated with its comprehensive feature set. The platform is praised for its customization options and robust reporting tools, which are essential for personalized patient care and efficient data management. However, some users have noted that certain advanced features come with a steep learning curve, requiring significant time and effort to master. Here are some user comments on Allscripts EHR's features:
Performance and Reliability
Performance and reliability are crucial aspects of any EHR system, and Allscripts EHR is no exception. Users have shared varied experiences regarding its system uptime, speed, and handling of data. While some users applaud its consistent performance and minimal disruptions, others have reported occasional slowdowns, particularly during peak hours. Below are some user comments highlighting these points:
Customer Support Evaluation
Customer support plays a critical role in ensuring a smooth experience with any EHR system, and Allscripts EHR is no exception. Users have shared mixed reviews about the responsiveness and effectiveness of Allscripts' support team. While some users commend the support staff for being knowledgeable and helpful, others have mentioned delays in response times, particularly during urgent situations. The availability of comprehensive training materials has been highlighted as a positive aspect. Here are some user comments reflecting their experiences with Allscripts' customer support:
Assessing Value for Money
Evaluating whether Allscripts EHR provides good value for its cost is crucial for healthcare organizations. Users have shared mixed perspectives on the value they receive from Allscripts EHR. While some users highlight the comprehensive feature set as being worth the investment, others point out the high initial costs and additional fees for certain modules as potential drawbacks. Here are some user comments reflecting their thoughts on Allscripts EHR's value for money:
Value for Money Feedback
Quote |
User |
Platform |
"The system's comprehensive features justify the investment for large practices." |
Dr. Allen |
Software Advice |
"Initial costs are high, making it challenging for smaller clinics." |
Clinic Owner Perez |
Capterra |
"Hidden costs for additional modules can add up quickly." |
Healthcare Manager Taylor |
G2 |