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Connect Freshdesk to Salesforce like Magic

How to Use Magical to Transfer Data from Freshdesk to Salesforce
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Transfer Data from Freshdesk to Salesforce: A Step-by-Step Guide

With Magical, you can transfer data from Freshdesk to Salesforce in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshdesk to Salesforce, helping you speed up response time and optimize your customer support processes.

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More Freshdesk integrations with Magical

What Freshdesk data can you transfer

Magical enables you to transfer a wide array of data from Freshdesk to Salesforce. Here are some examples of the information you can extract:

Ticket ID
Customer Name
Issue Description
And move more types of information by creating your own custom labels.

How to Transfer data from Freshdesk to Salesforce using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshdesk to Salesforce for more efficient customer support. Follow these steps:

  1. Sign in to your Freshdesk account and open the ticket containing the data you want to transfer, such as customer information and support details.
  2. In Freshdesk, label the information you want to transfer with Magical, like Ticket ID, Customer Name, Email, or Company.
  3. Sign in to your Salesforce account and open the record where you want to add the Freshdesk data.
  4. Type "//" in an empty field and select the information you want to transfer from Freshdesk such as Ticket ID, Customer Name, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Freshdesk and Salesforce

Swift and efficient responses in customer support are crucial to maintaining customer satisfaction. Freshdesk is a powerful customer support platform and Salesforce is a robust customer relationship management (CRM) solution. Combining the capabilities of these two platforms can significantly enhance your customer support efforts. By leveraging Magical, you can easily move information from Freshdesk to Salesforce, allowing you to focus on resolving customer issues and improving customer satisfaction.

Other ways to connect Freshdesk and Salesforce

Using Zapier

Zapier provides a seamless connection between Freshdesk and Salesforce, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Freshdesk and Salesforce is by directly utilizing their APIs. By integrating both APIs, you empower sales and support teams with real-time customer insights, fostering improved communication and a superior customer experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Freshdesk and transfer data directly to Salesforce. The extension is designed to simplify the process of data collection by automating the extraction of information from Freshdesk. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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