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Connect Freshdesk to Microsoft Teams like Magic

How to Use Magical to Transfer Data from Freshdesk to Microsoft Teams
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Transfer Data from Freshdesk to Microsoft Teams: A Step-by-Step Guide

With Magical, you can transfer data from Freshdesk to Microsoft Teams in seconds – no complex integrations or code required. In this post, we'll discuss what Magical is, how to install it, and how to use Magical to transfer data from Freshdesk to Microsoft Teams, helping you streamline your workflow and optimize your team collaboration processes.

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More Freshdesk integrations with Magical

What Freshdesk data can you transfer

Magical enables you to transfer a wide array of data from Freshdesk to Microsoft Teams. Here are some examples of the information you can extract:

Ticket ID
Customer Name
Issue Description
And move more types of information by creating your own custom labels.

How to Transfer data from Freshdesk to Microsoft Teams using Magical?

Now that you have the Magical Chrome extension installed, let's discuss how to transfer data from Freshdesk to Microsoft Teams for more efficient team collaboration. Follow these steps:

  1. Sign in to your Freshdesk account and open the ticket containing the data you want to transfer, such as customer information and issue details.
  2. In Freshdesk, label the information you want to transfer with Magical, like Ticket ID, Customer Name, Email, or Issue Description.
  3. Sign in to your Microsoft Teams account and open the channel where you want to add the Freshdesk data.
  4. Type "//" in an empty field and select the information you want to transfer from Freshdesk such as Ticket ID, Customer Name, etc.
  5. The next time you fill out a record, Magical will automatically transfer all the fields into the form with one click.

About Freshdesk and Microsoft Teams

Swift and efficient data transfer in team collaboration is crucial to maintaining productivity. Freshdesk is a powerful customer support platform and Microsoft Teams is a robust team collaboration solution. Combining the capabilities of these two platforms can significantly enhance your team's efficiency. By leveraging Magical, you can easily move information from Freshdesk to Microsoft Teams, allowing you to focus on resolving issues and improving team collaboration.

Other ways to connect Freshdesk and Microsoft Teams

Using Zapier

Zapier provides a seamless connection between Freshdesk and Microsoft Teams, allowing for automatic data transfer between the two platforms without the need for coding. This integration offers a variety of triggers and actions, enabling you to automate workflows and save time

Using an API

An additional approach to integrate Freshdesk and Microsoft Teams is by directly utilizing their APIs. By integrating both APIs, you empower teams with real-time customer insights, fostering improved communication and a superior team collaboration experience. To employ this method, refer to their respective API documentation.

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Common questions


Magical is a chrome extension that allows users to extract information from any website without complex integrations or APIs. You can run it on Freshdesk and transfer data directly to Microsoft Teams. The extension is designed to simplify the process of data collection by automating the extraction of information from Freshdesk. Magical is free, easy to use, and it can save you a lot of time and effort.


To start using GetMagical, you need to install the chrome extension. Click the button below to install, or follow the steps to download directly from the Chrome web store.

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