ZoomCare’s slogan is: “Healthcare on your schedule.” But in order to provide the best possible on-demand experience for their patients, they need to be able to move fast...

If you work in healthcare, or if you’ve ever been to a doctor’s office, being in a state of “waiting” feels like an epidemic. There is literally a room for it now: the WAITING ROOM. Keeping appointments on time while providing personal and accurate care… sounds impossible.

For most healthcare providers, but not for ZoomCare.

ZoomCare is a healthcare provider with a unique model of offering on-demand Daily Care, Urgent Care, Primary Care, and Emergency Care, across the United States. Their digital-first approach makes them a trusted provider for thousands of patients. Operations span 50+ clinics, where all their healthcare services are streamlined through their app, simplifying scheduling and communications.

“Our special sauce is our scheduling. Being able to schedule what you want, when you want it, and where you want it. The only way our clinics can make that work is by having tools that make our providers more efficient.”
- Jeremy Huffman, IT Manager, ZoomCare

Jeremy Huffman, an IT Manager at ZoomCare explains that clinics are typically plagued with long wait times, unavailable appointment blocks, and piles of admin work for healthcare providers. The status quo is broken for both healthcare provider and their patients. Patients spend hours searching for a location and time that makes sense for them. Healthcare providers spend more time on follow-up tasks than providing health solutions.

ZoomCare set out with a mission to change that.

So how does ZoomCare do it?

ZoomCare uses emerging tools and processes, constantly finding ways to reduce patient wait times. It’s what makes their patient experience so smooth. Jeremy highlights one central tool to their efficiency, Magical.

"ZoomCare providers are using Magical to take patient notes. ER doctors, family nurses, nurse practitioners... They're using Magical so they can get through the patient charts very quickly."
- Jeremy Huffman, IT Manager, ZoomCare

It started with a small group of healthcare workers who tested Magical. Quickly, the word spread from clinic to clinic. Now, 200+ ZoomCare healthcare providers use Magical to save time without compromising patient outcomes. Jeremy shared that one of the reasons so many providers use Magical is because of how simple it is to get set up and share best practices.

“You can distribute that source of truth to the team…Medical practitioners continue to share and refine templates until they're very detailed and answer all the questions that our patients might ask.”
- Jeremy Huffman, IT Manager, ZoomCare

ZoomCare healthcare providers across all roles use Magical. They now offer speedier and more personalized charting in their Electronic Medical Records (EMR). Using Magical also helps automate how they write and send at-home care instructions. Providers even share resources across clinics, so every patient gets the most accurate and up-to-date information.

Magical is integral to the daily operations of ZoomCare. Their team uses patient charting automations to provide accurate, secure, and personalized care—so every patient visit is the "perfect visit."

Magical is the hub of healthcare automation for ZoomCare. Providers use charting and follow-up message templates to move quickly. Magical templates have intelligent word placeholders, so providers can personalize each patient interaction. This efficiency is made possible with secure and local automations from Magical.

Magical enables ZoomCare providers to:

• Always Stay on Schedule: Providers can rapidly document patient encounters with detailed notes, leveraging Magical's text expansion and personalized placeholders.
• Improve Patient Communication: Using shared templates, providers ensure consistent, detailed patient education and follow-up care instructions.
• Support Personalized Care: Despite its standardized templates, Magical allows individual customization, ensuring each patient's care feels personal and tailored.

“The chart notes that they had created were very detailed. The only way they could have done that so quickly is by using Magical.”
- Jeremy Huffman, IT Manager, ZoomCare

With automation, ZoomCare delivers the "perfect visit" by being more efficient and attentive to patient needs.

ZoomCare put its trust in Magical based on proven results. The automations are not only cutting down on wait times—but improving their patient-centric care as well.

When selecting a partner, Jeremy was concerned about simplicity and security. Would it be easy for providers to onboard to the tool? Is no IT implementation or maintenance required? Does the tool meet strict data privacy requirements?

Magical checked all the boxes. Simplicity, no tech support needed, and compliance - Magical passed all the tests of the IT and cybersecurity teams.

ZoomCare's widespread adoption was a success thanks to Magical’s ability to seamlessly fit into providers’ workflows, significantly improving clinical efficiency without compromising patient care quality.

"Magical had become so much a part of the everyday workflow in our effort to create the perfect visit for our patients."
- Jeremy Huffman, IT Manager, ZoomCare

Providers save 4 hours every week with Magical.

Magical has profoundly improved ZoomCare’s provider and patient experience.

• Providers manage documentation swiftly, allowing for more timely and focused patient interactions.
• Provider efficiency leads to on-time appointments and personalized care, increasing patient satisfaction.
• The adoption of Magical has bolstered internal morale by equipping providers with tools to make their jobs easier.

ZoomCare's journey with Magical exemplifies how the right productivity tools can transform healthcare delivery. The epidemic of long wait times and poor patient experiences can end when healthcare providers prioritize efficiency, security, and patient-centric care.