Sometimes, you’re navigating a busy work week, and an email or two gets lost in the masses. At other times, you’re unwell and don’t have the energy to respond straight away. And then there are times when you can’t respond because of reasons out of your control (anyone else had their two-year-old put their phone in the dishwasher?).
Anyway, if you find yourself in situations where you need to say sorry for the late response, we’ve got you covered with some templates.
How do you say, ‘Sorry for the delay’ professionally?
When you’re apologizing for the delay, you could be in one of two positions:
You could be replying in an individual capacity. For example, you could be apologizing to a colleague for responding to their email late, or to your manager for not updating them on time.
You could be replying on behalf of your company. For example, if you’re late responding to a customer’s inquiry. In this case, you’re representing your business, and customers may view your delayed response as a reflection of your customer service.
In both cases, it’s important to apologize for the delay outright by starting your message off with a sentence like “apologies for the late response.” But, in the first situation, you might only need to explain yourself.
In the second case, you might also need to take action to satisfy an unhappy customer. Later in this article, we’ll take a look at responses you can use for both cases.
How do you say, ‘Sorry for the late reply’ without saying sorry?
If you feel the word “sorry” is a bit too casual for a professional setting, you can apologize without using the word. For example, you could say:
Hi {First Name}, apologies for getting back to you so late.
Hi {First Name}, I hope my late response hasn’t inconvenienced you.
Hi {First Name}, please accept my apologies for the delay in getting back to you.
Sample: ‘Sorry for the late response’ email
Here’s what a finished “sorry for the late response” email might look like:
Hey Kathy,
I apologize for getting back to you late. We’ve been swamped with work here, there’s lots going on with the new merger. I saw your email the other day and completely forgot about it. As for your request, yes, we can definitely manage that. I’ll ask my colleague to send a proposal your way by tomorrow COB.
Best regards,
Roy
Use AI to write your 'sorry' email for you
Have a specific scenario in mind? Use this Magical template generator to create a custom template that says 'sorry' in exactly the right way. You can get specific with your prompt (for example, you can ask for 'an email template saying sorry for the late response because I was away on vacation') and even choose the tone of voice you want to use. To generate an unlimited number of email templates, add the free Magical Chrome extension to your browser.
11 great 'sorry for the late response' replies
Need some inspiration to write your own “sorry for the late response” message? We’ve got you covered.
For responding to co-workers
Of everyone you know, co-workers should (hopefully) be the most understanding when you reply late, because you’re all in the same boat. Whether they’re understanding or not, here’s how to apologize for the delay in response.
For responding to customers
According to HubSpot’s research, customers are some of the least patient people: 90% of customers expect an immediate response, and 60% of them define immediate as 10 minutes or less. So if you’re properly late in responding to them, it’s definitely a good idea to start by apologizing.
Template trigger: -sry6
Dear First Name, apologies for the delayed response. Your inquiry has been forwarded to the relevant team, and we’ll get back to you with a resolution in 1 to 3 business days. (Add free template to Magical)
For responding to potential business partners
Whether you have good or bad news to share, responding to potential business partners can take time, especially when you’re reliant on internal stakeholders. Here are some “sorry for the late response” templates for different situations.
We really appreciate you taking the time to chat with the team, though. If another opportunity for us to work together arises, we’ll definitely be in touch. (Add free template to Magical)
For responding to job applicants
Got good news or bad news to share? Here’s how to get back to job applicants when you’re late to reply.
Save and customize your ‘sorry for the late response’ replies with Magical
Even if you’re a total whizz at managing your time and keeping yourself organized, we all end up replying late at some point or the other. When this happens, it’s best to start your response off by apologizing for your late reply. And with the free Magical Chrome extension, you can store response templates and use them whenever (and wherever) you need to.
Here’s a quick peek:
You can see in this template, we’ve included placeholder tags like {First Name} and {reason} here. After saving your templates, all you need to do is type “//” to summon them anywhere on your browser (like on Slack, or in an email) and the placeholders will automatically fill in with details from your open tabs.
So, feel free to create and customize your own “sorry for the late response” templates. And if you’d like to try Magical out, add it to Chrome for free today.
