January 21, 2026 — A First Name Basis, one of the fastest-growing home care organizations in the United States, today announced a strategic partnership with Magical, the leader in enterprise-grade agentic AI for healthcare operations. Through this partnership, A First Name Basis will expand its use of Magical’s advanced AI employees to automate critical operational workflows, reduce manual overhead, prevent revenue leakage, and improve both caregiver and patient experience as the organization scales.
A First Name Basis provides personal care services across multiple states and has grown rapidly. With caregiver counts and client volumes doubling annually, the company has long invested in operational efficiency—centralizing workflows, adopting cloud-based systems, and building a high-performance team. Now, the organization is extending that strategy with Magical’s agentic AI to reduce human dependency in repetitive processes, increase compliance fidelity, and accelerate reimbursement through fewer preventable denials.
“Our goal is to elevate the careers of professional caregivers,” said Arjun Bhima, COO of A First Name Basis. “In a reimbursement-constrained industry, technology gives us a way to reduce repetitive administrative work and reinvest those gains into better pay for caregivers, stronger compliance, and better care delivery. Agentic AI is the next step in that evolution, and Magical has proven to be the most reliable and scalable platform we’ve seen.”
Turning Compliance Into Cost Savings: The Power of Always-On AI Agents
Before Magical, A First Name Basis relied on third-party vendors and manual labor to run caregiver exclusion checks and Medicaid eligibility verification—two high-volume, error-prone processes that directly impact compliance, staff burden, and revenue yield. These workflows were:
Slow: Exclusion checks could take weeks or months to return.
Costly: Vendors charged per-click fees and required large U.S.-based teams.
Risky: Missing an exclusion or eligibility change—even for a week—can lead to unpaid claims.
Unsustainable: With caregiver and client counts doubling annually, human-led processes couldn’t scale.
With Magical, these workflows are now fully automated and run continuously at 95–99% accuracy—unlocking cost savings, dramatically reducing eligibility-related denials, and removing repetitive work from staff.
Notably, Magical’s agentic architecture has proven resilient even when payer or state portals change their interface—something that often breaks traditional RPA systems.
“When the EMR moved the entire navigation bar in the middle of a 3,500-run batch, Magical’s agents just kept going,” said Nandni Edwards, AI Deployment Strategist at Magical. “No downtime. No rebuilds. It’s exactly how agentic AI is supposed to work.”
A Future Operated by AI Employees: The Next Era of Home Care Scale
A First Name Basis has a bold long-term vision: to build the most operationally excellent home care organization in the industry, using agentic tooling behind the scenes to reduce administrative friction and better support teams in delivering high-quality care. This shift enables:
Lower operating costs by replacing manual, repetitive work with 24/7 agents
Higher revenue yield through fewer preventable denials and accelerated reimbursement
A better experience for caregivers, clinicians, and staff who are freed from low-value tasks
Future opportunities being explored include:
Payment posting and batch reconciliation
Caregiver onboarding and compliance document management
Termed eligibility workflows
Credentialing follow-ups
RCM tasks across billing, collections, and denials management
Clinical data monitoring and proactive follow-up workflows
Turning unstructured caregiver notes into actionable insights
We see agentic AI playing a growing role in handling repetitive, SOP-based workflows,” said Bhima. “That allows our team to spend more time on what truly matters—caregiver experience, clinical quality & compliance, and thoughtful decision-making—rather than administrative busywork.
Why Magical?
A First Name Basis selected Magical for three differentiators:
1. Speed of Deployment
Four automations were deployed in 28 days, far outpacing prior vendors.
2. Resilience to Change
Magical’s agents dynamically adapt to UI changes without breaking—critical when payer portals update suddenly.
3. A Path to Self-Serve AI Operations
A First Name Basis plans to eventually build and manage large portions of its automation library in-house, giving them a scalable model for cost reduction, revenue optimization, and operational velocity.
“What Magical is building—true self-serve agent creation—is the only way to get from two workflows to a hundred,” said Bhima.
The Future of Home Care: An Industry Shift Powered by Agentic AI
“A First Name Basis is one of the most forward-thinking organizations in home care,” said Harpaul Sambhi, Founder and CEO of Magical. “They’re proving that agentic AI isn’t just for hospitals and payers—it can transform personal care, compliance, and revenue operations at scale. This partnership reflects our shared belief that agentic AI is essential for growth, compliance, and caregiver experience.”
About A First Name Basis
A First Name Basis is a fast-growing home care organization dedicated to supporting seniors and individuals with disabilities across multiple states. With a commitment to compassionate care, operational excellence, and caregiver-first workforce practices, A First Name Basis delivers high-quality, reliable personal care at scale.
About Magical
Magical builds enterprise-grade AI employees—multi-agent systems that think, act, and self-correct—to automate complex manual workflows inside healthcare organizations. Magical agentic agents operate across payer and provider portals, EHRs, clearinghouses, and custom internal systems, delivering high accuracy, resilience, and transparency. Healthcare teams use Magical to automate prior authorizations, eligibility, payment posting, denials, credentialing, and more—with deployment in weeks, not months.