AI EMPLOYEES
Automate ticket triage & routing with agentic AI
Automatically categorize and route customer support tickets to the right team with intelligent AI that learns your workflows and improves over time.
Tick triage routing
Customer Support
750
Running
90%
Faster Routing
Manual ticket routing slows down your support team...
Inconsistent Categorization
Support agents manually categorize hundreds of tickets daily, leading to inconsistent tagging and misrouted issues.
15-20 minutes per agent daily
Delayed Response Times
Tickets sit in general queues waiting to be manually reviewed and assigned to the right specialist.
2-4 hour average delay
Lost Context & Escalations
Misrouted tickets require escalation and handoffs, frustrating both customers and support teams.
30% of tickets require re-routing
Use agentic AI to route tickets automatically 24/7
Intelligent ticket categorization
Magical analyzes ticket content, sentiment, and urgency to automatically categorize every incoming request with perfect consistency.
Automatically route tickets to the appropriate department, specialist, or queue based on issue type, priority, and team availability.
Magical identifies urgent tickets based on keywords, customer tier, and SLA requirements, ensuring critical issues get immediate attention.
Works with any ticketing system including Zendesk, Freshdesk, ServiceNow, and custom platforms without complex integrations.
Step 1: Book a demo
See Magical in action and identify your ticket routing workflows for automation.
Measurable results for your support team
90%
Faster Routing
Eliminate manual review and categorization with instant, intelligent routing
95%
Routing Accuracy
Ensure tickets reach the right specialist on the first try, every time
500+
Hours Saved Monthly
Free your support team from repetitive triage work to focus on resolution
40%
Faster First Response
Reduce customer wait times with immediate, accurate ticket assignment
What customer service teams are saying
Magical transformed our ticket routing overnight. We went from 30% misrouted tickets to near-perfect accuracy, and our first response time dropped by 40%. Our agents can now focus on solving problems instead of sorting tickets.
Before Magical, our support team spent the first hour of every shift just triaging tickets. Now that happens automatically, and we've seen customer satisfaction scores increase by 25%.
Security & compliance
HIPAA compliant
Magical processes all data locally with zero PHI storage
SOC 2 Type II certified
Enterprise-grade security with regular third-party audits
Secure Authentication
Single Sign-On (SSO) and multi-factor authentication options
Ready to transform your ticket routing?
How long does implementation take?
Implementation takes minutes, not months. Simply install our browser extension, configure your routing rules, and you can begin automating immediately.
Which ticketing systems does Magical work with?
Magical works with virtually any web-based ticketing system including Zendesk, Freshdesk, ServiceNow, Intercom, Help Scout, and custom platforms.
Can Magical handle complex routing rules?
Yes. Magical can handle multi-factor routing based on ticket content, customer tier, SLA requirements, team availability, and custom business rules.
How accurate is the AI categorization?
Magical achieves 95%+ accuracy in ticket categorization and learns your specific workflows to improve over time. You maintain full control over routing rules.
What happens if a ticket is categorized incorrectly?
Magical includes feedback mechanisms to learn from corrections. When agents re-categorize a ticket, the AI learns from that correction to improve future accuracy.