AI Employees

Customer Support

Tick triage routing

READY-TO-DEPLOY AI AGENTS

Automate ticket triage & routing with agentic AI

Automatically categorize and route customer support tickets to the right team with intelligent AI that learns your workflows and improves over time.

Book a demo

DEPLOYMENT TIME

4-6 weeks

AUTOMATION RATE

90%+

AUTOMATION ACCURACY

95%+

DEPLOYMENT TIME

4-6 weeks

AUTOMATION RATE

90%+

AUTOMATION ACCURACY

95%+

DEPLOYMENT TIME

4-6 weeks

AUTOMATION RATE

90%+

AUTOMATION ACCURACY

95%+

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Manual ticket routing slows down your support team...

Inconsistent Categorization

Messy ticket queue

Support agents manually categorize hundreds of tickets daily, leading to inconsistent tagging and misrouted issues.

15-20 minutes per agent daily

Delayed Response Times

Clock showing delayed response

Tickets sit in general queues waiting to be manually reviewed and assigned to the right specialist.

2-4 hour average delay

Lost Context & Escalations

Confused support agent

Misrouted tickets require escalation and handoffs, frustrating both customers and support teams.

30% of tickets require re-routing

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Use agentic AI to route tickets automatically 24/7

This agent is pre-trained to run the entire authorization workflow. Deploy once on your systems, and it continuously processes incoming requests.

AI categorizing tickets
AI categorizing tickets
Intelligent ticket categorization

Magical analyzes ticket content, sentiment, and urgency to automatically categorize every incoming request with perfect consistency.

Smart routing to the right team
Smart routing to the right team

Automatically route tickets to the appropriate department, specialist, or queue based on issue type, priority, and team availability.

Automated ticket routing workflow
Automated ticket routing workflow
Priority ticket flagging
Priority ticket flagging
Priority-based assignment
Priority-based assignment

Magical identifies urgent tickets based on keywords, customer tier, and SLA requirements, ensuring critical issues get immediate attention.

Seamless system integration
Seamless system integration

Works with any ticketing system including Zendesk, Freshdesk, ServiceNow, and custom platforms without complex integrations.

Integration with support platforms
Integration with support platforms

Deploy one agent or automate the entire workflow

Deploy one agent or automate the entire workflow

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Step 1: Book a demo

See Magical in action and identify your ticket routing workflows for automation.

Step 2: Deploy Magical

See Magical in action and identify your ticket routing workflows for automation.

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Step 2 illustration

Step 3: Automate forever

Let your AI employee automatically route all incoming tickets with 100% accuracy

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Step 3 illustration
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Step 2: Deploy Magical

Configure your routing rules and let Magical learn your team structure and workflows.

Measurable results for your support team

90%

Faster Routing

Eliminate manual review and categorization with instant, intelligent routing

95%

Routing Accuracy

Ensure tickets reach the right specialist on the first try, every time

500+

Hours Saved Monthly

Free your support team from repetitive triage work to focus on resolution

40%

Faster First Response

Reduce customer wait times with immediate, accurate ticket assignment

Works across your existing healthcare systems

What customer service teams are saying

Magical transformed our ticket routing overnight. We went from 30% misrouted tickets to near-perfect accuracy, and our first response time dropped by 40%. Our agents can now focus on solving problems instead of sorting tickets.

Head of Customer Support, E-commerce Platform

Head of Customer Support, E-commerce Platform

Ready to transform your ticket routing?

Book a demo

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