AI EMPLOYEES
Automate returns & refunds processing with agentic AI
Automate return authorization, refund processing, and customer communication—turning a painful manual process into a seamless, automated workflow.
Returns refunds processing
Customer Support
4,853
Running
85%
Faster Processing
Manual returns processing frustrates customers and staff...
Slow Authorization Process
Customers wait days for return authorization while agents manually review order history, return policies, and eligibility.
2-5 day average approval time
Policy Inconsistency
Different agents interpret return policies differently, leading to inconsistent customer experiences and potential revenue loss.
30% policy application variance
Manual Data Entry
Agents manually process each return, update order systems, initiate refunds, and send customer notifications—a time-intensive workflow.
15-20 minutes per return
Use agentic AI to process returns automatically 24/7
Intelligent return eligibility checking
Magical automatically verifies order details, purchase dates, and return policy eligibility to instantly approve or flag returns for review.
Process refunds automatically across payment processors, update order management systems, and adjust inventory—all without manual intervention.
Send personalized return authorization emails, shipping labels, refund confirmations, and status updates automatically throughout the process.
Flag suspicious return patterns, excessive return rates, and potential fraud attempts for human review before processing.
Step 1: Book a demo
See Magical in action and map out your current returns and refunds workflow.
Measurable results for your operations team
85%
Faster Processing
Approve and process returns instantly instead of waiting days for manual review
100%
Policy Consistency
Apply return policies uniformly across all requests without human error
450+
Hours Saved Monthly
Eliminate manual data entry, system updates, and customer communications
30%
Higher Customer Satisfaction
Delight customers with instant approvals and seamless return experiences
What operations teams are saying
Magical cut our return processing time from 3 days to under 10 minutes. Customers get instant approvals, and our team only handles edge cases. It's transformed our returns experience from a pain point into a competitive advantage.
Before Magical, we had two full-time employees just processing returns. Now the AI handles 90% automatically, and those team members focus on customer success and fraud prevention. ROI was immediate.
Security & compliance
HIPAA compliant
Magical processes all data locally with zero PHI storage
SOC 2 Type II certified
Enterprise-grade security with regular third-party audits
Secure Authentication
Single Sign-On (SSO) and multi-factor authentication options
Ready to transform your returns processing?
How does Magical handle complex return policies?
Magical can handle multi-factor return policies including time windows, product conditions, restocking fees, and special conditions. You configure the rules, and the AI applies them consistently.
Can Magical detect return fraud?
Yes. Magical tracks return patterns, flags suspicious behavior, and can identify customers exceeding normal return rates for human review before processing.
Which systems does Magical integrate with?
Magical works with major e-commerce platforms (Shopify, WooCommerce, Magento), order management systems, and payment processors (Stripe, PayPal, etc.) without complex integrations.
What happens with returns that don't meet policy?
Magical automatically sends policy-compliant rejection emails with clear explanations, or routes edge cases to human agents for review based on your configured rules.
How long does implementation take?
Implementation takes minutes, not months. Connect your systems, configure your return policies, and begin automating immediately through our browser extension.