AI EMPLOYEES
Automate live chat support with agentic AI
Handle real-time customer chat conversations with AI-powered responses that feel natural, helpful, and instant—maintaining 95% customer satisfaction scores.
Live chat support
Customer Support
431
Running
95%
Customer Satisfaction
Live chat shouldn't require around-the-clock staffing...
Coverage Gaps
Customers expect instant chat support 24/7, but staffing around the clock is expensive and complex.
Average 16 hours daily without coverage
High Agent Burnout
Chat agents juggle multiple conversations simultaneously, leading to exhaustion and high turnover rates.
3-5 simultaneous chats per agent
Repetitive Questions
Agents spend 70% of their time answering the same basic questions about hours, pricing, and policies.
70% of chats are FAQs
Use agentic AI to handle live chat automatically 24/7
Real-time conversational AI
Magical engages customers in natural, context-aware conversations that understand intent and provide relevant, helpful responses instantly.
Automatically escalate complex issues to human agents with full conversation context, ensuring smooth transitions without repeating information.
Support customers in their preferred language automatically, breaking down language barriers without hiring multilingual staff.
The AI learns from every conversation, approved responses, and customer feedback to continuously improve accuracy and helpfulness.
Step 1: Book a demo
See Magical in action handling live chat conversations in real-time.
Measurable results for your support team
95%
Customer Satisfaction
Maintain excellent CSAT scores with instant, helpful AI-powered responses
24/7
Availability
Provide instant chat support around the clock without staffing costs
800+
Hours Saved Monthly
Free human agents from repetitive FAQs to focus on complex issues
10X
Conversation Capacity
Handle unlimited simultaneous conversations without wait times
What customer service teams are saying
Magical transformed our chat support overnight. We went from 12 hours of coverage to 24/7 availability, and our CSAT scores actually improved. Customers get instant answers, and our team handles only the complex issues.
Before Magical, our chat agents were burning out from handling 4-5 conversations simultaneously. Now the AI handles 80% of inquiries automatically, and our team focuses on high-value customer success conversations.
Security & compliance
HIPAA compliant
Magical processes all data locally with zero PHI storage
SOC 2 Type II certified
Enterprise-grade security with regular third-party audits
Secure Authentication
Single Sign-On (SSO) and multi-factor authentication options
Ready to transform your live chat support?
How natural do the AI chat responses feel?
Magical generates conversational, context-aware responses that customers consistently rate as helpful and natural. The AI understands conversation flow and maintains context throughout multi-turn conversations.
When does the AI escalate to a human agent?
You configure escalation rules based on conversation complexity, customer frustration signals, specific keywords, or customer request. The AI seamlessly hands off with full context.
Which chat platforms does Magical work with?
Magical integrates with all major chat platforms including Intercom, Zendesk Chat, Drift, LiveChat, Freshchat, and custom chat implementations.
How does Magical handle sensitive customer data?
Magical processes all data securely with enterprise-grade encryption. You control what information the AI can access and share, with full audit logs of all conversations.
Can customers tell they're chatting with AI?
You decide. You can configure Magical to identify itself as an AI assistant, or integrate seamlessly as part of your support team. Transparency is customizable based on your preferences.