AI EMPLOYEES
Automate knowledge base management with agentic AI
Update and maintain customer-facing help documentation automatically, ensuring your knowledge base stays current, accurate, and helpful without constant manual effort.
Knowledge base management
Customer Support
544
Running
75%
Fewer Outdated Articles
Outdated documentation hurts customer experience...
Stale Content Everywhere
Product updates, policy changes, and feature releases quickly make help articles outdated, frustrating customers and support teams.
40% of articles become outdated within 3 months
Manual Maintenance Burden
Teams spend hours each week reviewing, updating, and reorganizing documentation to keep pace with product changes.
20+ hours weekly on documentation maintenance
Poor Self-Service Success
Customers can't find answers in outdated, poorly organized documentation and resort to contacting support instead.
60% of customers contact support for documented issues
Use agentic AI to maintain your knowledge base automatically 24/7
Automatic content freshness monitoring
Magical continuously monitors your product, features, and policies to identify documentation that needs updating when changes occur.
Generate updated article drafts automatically when product changes occur, maintaining your style guide and brand voice throughout.
Identify missing documentation based on customer questions and support tickets, then generate new article drafts to fill those gaps.
Automatically tag, categorize, and link related articles to improve discoverability and create a better self-service experience.
Step 1: Book a demo
See Magical in action and audit your current knowledge base for improvement opportunities.
Measurable results for your content team
75%
Fewer Outdated Articles
Keep documentation current automatically as your product and policies evolve
5X
Faster Content Updates
Update documentation in minutes instead of waiting weeks for manual reviews
300+
Hours Saved Monthly
Free your content team from maintenance to focus on strategic documentation
45%
Higher Self-Service Success
Reduce support ticket volume with accurate, findable documentation
What content teams are saying
Magical transformed how we maintain our knowledge base. We went from constant firefighting on outdated articles to a self-maintaining documentation system. Our deflection rate increased 40% because customers can actually find accurate answers now.
Before Magical, we had a team member spending 20+ hours weekly just auditing and updating documentation. Now that happens automatically, and our content team focuses on creating strategic resources and video content.
Security & compliance
HIPAA compliant
Magical processes all data locally with zero PHI storage
SOC 2 Type II certified
Enterprise-grade security with regular third-party audits
Secure Authentication
Single Sign-On (SSO) and multi-factor authentication options
Ready to transform your knowledge base management?
Which knowledge base platforms does Magical work with?
Magical integrates with all major knowledge base platforms including Zendesk Guide, Intercom Articles, Notion, Confluence, Help Scout Docs, and custom documentation systems.
How does Magical know when content needs updating?
Magical monitors product release notes, support ticket trends, customer questions, and your specified triggers (like policy changes) to identify content that needs refreshing.
Can I review content before it's published?
Yes. You can configure Magical to auto-publish minor updates or route significant changes through your approval workflow for human review before going live.
How does Magical maintain our brand voice?
Magical learns from your existing documentation, style guide, and approved content to match your tone, terminology, and brand voice when generating or updating articles.
What if Magical suggests incorrect information?
Magical includes confidence scoring and can route uncertain updates for human review. You maintain full control over what gets published and can provide feedback to improve future suggestions.