AI EMPLOYEES
Automate email responses with agentic AI
Draft and send personalized email responses to common customer inquiries at scale, maintaining your brand voice while reducing response times by 80%.
Email response automation
Marketing
1,392
Running
80%
Faster Response Times
Manual email responses don't scale...
Repetitive Questions
Support teams answer the same questions hundreds of times daily, wasting valuable time on repetitive responses.
60-70% of emails are common questions
Slow Response Times
Customers wait hours or days for responses to simple questions that could be answered instantly.
4-24 hour average response time
Inconsistent Messaging
Different agents provide different answers to the same questions, creating confusion and brand inconsistency.
30% variation in responses
Use agentic AI to respond to emails automatically 24/7
Intelligent email analysis
Magical reads and understands customer emails, identifying intent, sentiment, and the type of response needed.
Generate context-aware, personalized responses that match your brand voice and include relevant customer information.
Automatically pull accurate information from your help docs, FAQs, and knowledge base to ensure consistent, correct answers.
Choose between fully automated responses or human-in-the-loop review for sensitive or complex inquiries.
Step 1: Book a demo
See Magical in action and identify your most common email response workflows.
Measurable results for your support team
80%
Faster Response Times
Reply to customer emails in seconds instead of hours or days
10X
More Volume Handled
Handle 10x more customer inquiries without increasing headcount
600+
Hours Saved Monthly
Free your team from repetitive email responses to focus on complex issues
95%
Customer Satisfaction
Maintain high satisfaction with fast, accurate, personalized responses
What customer service teams are saying
Magical cut our average email response time from 6 hours to under 30 minutes. We're handling 3x more volume with the same team size, and our CSAT scores have never been higher.
We used to spend entire shifts just responding to the same pricing and feature questions. Now Magical handles those automatically, and our team focuses on customer success and retention.
Security & compliance
HIPAA compliant
Magical processes all data locally with zero PHI storage
SOC 2 Type II certified
Enterprise-grade security with regular third-party audits
Secure Authentication
Single Sign-On (SSO) and multi-factor authentication options
Ready to transform your email support?
How does Magical ensure responses are accurate?
Magical pulls information from your approved knowledge base, help documentation, and response templates. You maintain full control over what information the AI can use.
Can I review responses before they're sent?
Yes. You can configure Magical to either send responses automatically or hold them for human review. Many teams use automatic sending for simple FAQs and human review for complex inquiries.
Which email platforms does Magical integrate with?
Magical works with all major email platforms including Gmail, Outlook, Zendesk Support, Freshdesk, Intercom, and custom email systems.
How does Magical maintain our brand voice?
Magical learns from your existing email responses and templates to match your tone, style, and brand voice. You can provide guidelines and examples to further refine the output.
What happens with emails Magical can't answer?
Magical routes emails it can't confidently answer to your human support team for handling, ensuring customers always get accurate, helpful responses.