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Automate customer feedback analysis with agentic AI
Analyze customer feedback, categorize issues, and generate actionable insights automatically—turning thousands of data points into strategic decisions in minutes, not weeks.
Customer feedback analysis
Customer Support
5,177
Running
10X
Faster Analysis
Manual feedback analysis doesn't scale...
Overwhelming Volume
Customer feedback floods in from surveys, reviews, support tickets, and social media—too much data for manual analysis.
1,000+ feedback items monthly
Delayed Insights
By the time teams manually review and categorize feedback, the insights are weeks old and opportunities are missed.
3-4 week analysis lag time
Missed Patterns
Critical patterns and emerging issues get lost in the noise when teams manually review feedback across channels.
60% of actionable insights missed
Use agentic AI to analyze feedback automatically 24/7
Automated sentiment analysis
Magical analyzes sentiment across all feedback channels, tracking trends over time and flagging negative sentiment spikes for immediate attention.
Automatically categorize feedback by topic, product area, and severity to identify the most common pain points and feature requests.
Detect emerging patterns, recurring issues, and trending feature requests before they become major problems or missed opportunities.
Generate executive summaries, priority recommendations, and detailed reports that turn raw feedback into strategic action items.
Step 1: Book a demo
See Magical in action analyzing real customer feedback and generating insights.
Measurable results for your product team
10X
Faster Analysis
Get comprehensive feedback insights in minutes instead of weeks of manual work
100%
Feedback Coverage
Analyze every piece of feedback across all channels without missing critical insights
250+
Hours Saved Monthly
Free product and CX teams from manual data analysis to focus on action
80%
Faster Issue Detection
Identify and respond to emerging problems before they impact more customers
What product teams are saying
Magical transformed how we use customer feedback. We went from quarterly analysis that was always outdated to real-time insights that drive weekly product decisions. We've shipped 3 major features directly from AI-identified patterns that would have taken us months to discover manually.
Before Magical, we had one person spending 15+ hours weekly just categorizing NPS feedback. Now that happens automatically, and we get richer insights from connecting feedback across surveys, tickets, and reviews. Our product roadmap is finally customer-driven.
Security & compliance
HIPAA compliant
Magical processes all data locally with zero PHI storage
SOC 2 Type II certified
Enterprise-grade security with regular third-party audits
Secure Authentication
Single Sign-On (SSO) and multi-factor authentication options
Ready to transform your feedback analysis?
Which feedback sources can Magical analyze?
Magical analyzes feedback from surveys (NPS, CSAT, custom), support tickets, reviews, social media, chat transcripts, and any other text-based customer feedback sources.
How accurate is the sentiment and categorization?
Magical achieves 90%+ accuracy in sentiment analysis and categorization, and learns your specific products, terminology, and categories to improve over time.
Can I customize the categories and insights?
Yes. You define custom categories, themes, and priority frameworks. Magical learns your taxonomy and generates insights aligned with your business needs.
How does Magical identify trends and patterns?
Magical uses advanced NLP to detect recurring themes, sentiment shifts, and emerging issues across time periods and customer segments, with configurable thresholds for alerts.
Can Magical handle multiple languages?
Yes. Magical can analyze feedback in 100+ languages, with sentiment analysis and categorization working across all supported languages.