AI EMPLOYEES
Automate citizen request management with agentic AI
Route and respond to citizen service requests across departments with 80% faster response times and automated tracking.
Citizen request management
Government
8,311
Running
80%
Faster Response Times
Human employees shouldn't be manually routing citizen requests...
Slow Response Times
Citizens wait days or weeks for responses as requests move through manual routing processes.
5-7 days average response time
Misrouted Requests
Requests sent to wrong departments add delays and frustration for citizens seeking help.
25% of requests misrouted initially
Limited Tracking
Manual systems make it difficult to track request status or identify bottlenecks.
15% of requests lost or forgotten
Use agentic AI to automate citizen request management 24/7
Intelligent request routing and prioritization
Magical automatically categorizes incoming requests, routes them to the correct department, and prioritizes based on urgency and complexity.
AI drafts personalized responses for common requests, reducing response time while maintaining a helpful, professional tone.
Citizens and staff can track request status in real-time, with automated updates at each stage of the process.
All citizen information is processed securely with government-level security standards and privacy protections.
Step 1: Book a demo
See Magical in action and scope out your current citizen request workflows for automation.
Measurable results for your government agency
80%
Faster Response Times
Respond to citizen requests in hours instead of days with automated routing
95%
Routing Accuracy
Eliminate misrouted requests with intelligent categorization and department matching
600+
Hours Saved Monthly
Free staff from manual routing to focus on complex citizen needs
100%
Request Tracking
Never lose track of a citizen request with automated status monitoring
What government agencies are saying
Magical has transformed how we serve our citizens. Response times have dropped from days to hours, and our staff can focus on the most important cases instead of routing requests all day.
The automated routing and tracking has been a game-changer. Citizens get faster, more accurate responses, and we have complete visibility into every request.
Security & compliance
HIPAA compliant
Magical processes all data locally with zero PHI storage
SOC 2 Type II certified
Enterprise-grade security with regular third-party audits
Secure Authentication
Single Sign-On (SSO) and multi-factor authentication options
Ready to transform your citizen request management?
How long does implementation take?
Implementation takes minutes, not months. Simply install our browser extension, and you can begin creating automations immediately.
Can Magical handle multiple request types?
Yes, Magical can be configured to handle any type of citizen request, from service complaints to information requests to permit questions.
How does Magical ensure data security?
Magical processes all data locally in your browser with zero data storage. All citizen information stays within your secure government systems.
What if a request needs human attention?
Magical can flag complex or sensitive requests for human review while automatically handling routine inquiries, ensuring the best use of staff time.
How does Magical improve citizen satisfaction?
By providing faster responses, accurate routing, and real-time status updates, Magical significantly improves the citizen experience with government services.