We receive customer support messages about Auto Text Expander 2 (ATE2). However, It's a completely different app.
ATE2 was built by someone else who used our code and name. The initial intent seemed innocent: they wanted to add some functionality. However, they still point to our support team. We apologize for the created confusion.
The Magical product is now vastly different. We discourage using both products because they collide when expanding shortcuts. Shortcut expansion may work, but intermittently.
We recommend to uninstall Auto Text Expander 2 and use the Magical product and customer service.