Making your customer happy is foundational for any profitable business. You need to be responsive to their needs and solve their issues in a timely manner or else they'll bounce. This article is made for you customer service folks who want to have a handier way to communicate with your customers.
We'll show you why it's important to have customer service email examples available for virtually any situation and what those emails should include. We'll also give you some templates you can use and customize to fit your brand and style.
What Are The Benefits of Using Customer Service Email Templates?
Aside from the obvious benefit of convenience, using customer service email templates can provide several benefits:
1. Consistency
Templates ensure that all customer service emails follow a consistent tone, style, and structure. This consistency helps maintain a professional brand image and makes communication more recognizable for customers.
2. Efficiency
With pre-written templates, customer service representatives can respond to inquiries faster, as they don't have to start from scratch for every email. This can improve response times and overall productivity.
3. Quality control
Templates can be carefully crafted and reviewed to ensure that the language used is clear, polite, and helpful. This helps maintain a high standard of communication quality.
4. Knowledge base
Templates can serve as a knowledge base for common customer inquiries, providing representatives with pre-approved responses to frequently asked questions or common issues.
5. Personalization
While templates provide a starting point, representatives can still personalize the emails by adding specific details relevant to each customer's situation. The free Chrome extension Magical instantly personalizes your messages.
6. Training aid
Templates can be used as a training tool for new customer service representatives, helping them learn how to communicate effectively with customers.
7. Standardization
Templates help standardize the information provided to customers, ensuring that everyone receives consistent and accurate information.
8. Multilingual support
Templates can be created in multiple languages, making it easier to provide customer service to a global customer base.
Customer service email templates can help organizations streamline their customer support processes, maintain a professional brand image, and provide consistent and efficient service to their customers.
What Kind of Customer Service Emails Should You Have?
There is no definitive number of customer service email templates that will work for every organization, as it depends on the specific needs and circumstances of your business. However, it's generally recommended to have templates for common customer service scenarios and inquiries. Here are some typical categories of customer service email templates that you may want to consider:
1. General Inquiries: Templates for responding to general questions about your products, services, policies, etc.
2. Order and Billing Inquiries: Templates for addressing questions or issues related to orders, shipping, returns, refunds, billing, and payment methods.
3. Technical Support: Templates for providing troubleshooting instructions, product usage guidance, or resolving technical issues.
4. Complaints and Feedback: Templates for acknowledging and responding to customer complaints, negative feedback, or requests for escalation.
5. Follow-up and Confirmation: Templates for confirming receipt of inquiries, providing status updates, or following up after issue resolution.
6. Welcome and Onboarding: Templates for welcoming new customers, providing account setup instructions, or guiding them through the onboarding process.
7. Promotional and Marketing: Templates for announcing new products, services, sales, or special offers (if applicable to your customer service team).
8. Apology and Goodwill: Templates for apologizing for inconveniences, offering compensation, or expressing gratitude for customer loyalty.
It's a good practice to start with a handful of templates (5-10) for the most common scenarios and expand your collection as you identify additional recurring inquiries or situations. Additionally, you may want to have separate templates for different communication channels (email, live chat, social media, etc.) if your tone or approach varies across platforms.
What Should Be Included in Any Customer Service Email?
While the specific content of customer service email templates can vary depending on the nature of the inquiry or situation, there are several key elements that should be included in any effective customer service email template:
1. Personalized Greeting
Address the customer by name to create a personal connection and make the email feel more friendly and approachable.
2. Expression of Empathy/Acknowledgment
Demonstrate an understanding of the customer's issue or concern by acknowledging their situation or frustration. This helps build rapport and shows that you are listening.
3. Clear and Concise Language
Use plain, easy-to-understand language and avoid jargon or overly complex explanations. The goal is to communicate effectively and make the customer feel understood.
4. Specific Details
Include relevant details, such as order numbers, product names, or reference to previous communications, to show that you are addressing their specific situation.
5. Clear Next Steps
Provide clear instructions or next steps for the customer to follow, whether it's troubleshooting steps, additional information needed, or the expected timeline for resolution.
6. Contact Information
Include your name (or your department's name) and contact information (email, phone number, etc.) in case the customer needs to follow up or has additional questions.
7. Tone of Professionalism and Friendliness
Strike the right balance between a professional, knowledgeable tone and a friendly, approachable demeanor to make the customer feel valued and comfortable.
8. Branding Elements
Incorporate your company's logo, color scheme, and other branding elements to reinforce your brand identity and make the email recognizable.
9. CTA (if applicable)
If there is a desired action you want the customer to take, such as replying with additional information or visiting a specific website, include a clear and prominent call to action.
10. Closing Remark
End the email with a polite closing remark, such as "Thank you for your patience" or "We appreciate your business," to leave a positive impression.
20 Customer Service Email Examples
Note: When you're writing emails like this (or any emails for that matter) try using the free Magical Chrome extension. Magical is used by customer support teams to eliminate repetitive tasks like messaging, data entry, and responses to frequently asked questions.
You can save your templates and call them up with one click. Plus you can save your templates and most used messages with your team so they can use them easily. Check it out:
For Unhappy Customers:
Template 1: Response to a Customer Complaint about a Faulty Product
Subject: Regarding Your Recent Order (#12345)
Dear [Customer Name],
Thank you for bringing this issue to our attention. We understand how frustrating it can be to receive a faulty product, and we take pride in ensuring our customers have a positive experience with our products.
We sincerely apologize for the inconvenience this has caused you. Please know that your satisfaction is our top priority, and we will do everything in our power to resolve this matter promptly.
To initiate the return process, please follow these steps:
1. Fill out the Return Request Form attached to this email, providing details about the issue you encountered.
2. Once completed, reply to this email with the form attached, and we will provide you with a prepaid return label.
3. Upon receiving the faulty item, our team will inspect it and process a full refund or send you a replacement, whichever you prefer.
Again, we apologize for the inconvenience and appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reply to this email or contact our customer support team at [support email/phone number].
Thank you for your business, and we look forward to resolving this issue for you.
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
Template 2: Response to a Customer Unhappy with a Service Experience
Subject: Your Recent Experience with [Company Name]
Dear [Customer Name],
I am sorry to learn about the unsatisfactory experience you had with our service recently. At [Company Name], we strive to provide exceptional service to all our customers, and it is regrettable that we fell short of your expectations.
Could you please provide me with more details about the specific issue you encountered? This will help us investigate the matter thoroughly and take appropriate corrective actions to prevent similar incidents from occurring in the future.
Please rest assured that we take all customer feedback seriously, and your concerns will be addressed promptly. We value your business and would like to make this right for you.
Feel free to reply to this email or contact me directly at [your contact information] to discuss this further. I will personally ensure that your concerns are addressed, and we find a satisfactory resolution.
Thank you for bringing this to our attention. We appreciate the opportunity to improve our service and regain your trust.
Sincerely,
[Your Name]
Customer Service Manager
[Company Name]
Template 3: Response to a Customer Unhappy with a Delayed Delivery
Subject: Update on Your Order (#67890)
Dear [Customer Name],
We understand your frustration regarding the delay in receiving your order, and we sincerely apologize for the inconvenience this has caused you.
At [Company Name], we take pride in our commitment to prompt and reliable delivery services. However, due to unforeseen circumstances beyond our control, such as severe weather conditions or carrier delays, your order has been delayed in transit.
Please know that we are actively monitoring the situation and working closely with our shipping partners to ensure your order arrives as soon as possible. We expect to have an updated delivery date within the next 24-48 hours, and we will promptly notify you once we have more information.
As a gesture of goodwill and to express our appreciation for your patience, we would like to offer you a 20% discount on your next order with us. Please use the coupon code [COUPON CODE] at checkout.
We understand the inconvenience this delay has caused, and we appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer support team at [support email/phone number].
Thank you for your business and for your patience during this time.
Sincerely,
[Your Name]
Customer Service Representative
[Company Name]
For Happy Customers:
Template 1: Thank You for Your Recent Purchase
Subject: Thank You for Your Order with [Company Name]
Dear [Customer Name],
Thank you for your recent purchase from [Company Name]. We appreciate your business and are delighted to have you as a valued customer.
We strive to provide exceptional products and outstanding customer service, and we hope your experience with us has been nothing short of excellent. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
As a token of our appreciation, we've included a special discount code [DISCOUNT_CODE] for 15% off your next purchase with us. This code is valid for the next 30 days, so feel free to use it on your next order.
We value your feedback and would love to hear about your experience with our products and services. If you have a moment, please consider leaving a review on our website or one of our social media pages.
Thank you again for choosing [Company Name]. We look forward to serving you again in the future.
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
Template 2: Celebrating a Customer Milestone
Subject: Celebrating [X] Years with [Company Name]
Dear [Customer Name],
On behalf of the entire team at [Company Name], we want to take a moment to express our sincere gratitude for your continued loyalty and support over the past [X] years.
Your patronage means the world to us, and we are honored to have earned your trust and confidence. As a valued long-term customer, you are an integral part of our success, and we are committed to providing you with the highest level of service and support.
To celebrate this special milestone, we would like to offer you a one-time 25% discount on your next purchase with us. Simply use the code [MILESTONE_CODE] at checkout to redeem this offer.
We hope you'll continue to choose [Company Name] for all your [product/service] needs, and we look forward to many more years of serving you.
Thank you again for your loyalty and for being a part of our journey.
Sincerely,
[Your Name]
Customer Service Manager
[Company Name]
Template 3: Appreciation for a Positive Review
Subject: Thank You for Your Positive Review
Dear [Customer Name],
We wanted to take a moment to express our sincere appreciation for the positive review you recently left for [Company Name]. Your kind words and feedback mean a great deal to us, and we are thrilled to know that you had an exceptional experience with our products and services.
At [Company Name], we are passionate about delivering outstanding quality and customer satisfaction. Your review serves as a testament to our team's dedication and hard work, and it motivates us to continue striving for excellence in everything we do.
As a token of our gratitude, we would like to offer you a 10% discount on your next purchase with us. Please use the code [REVIEW_CODE] at checkout to redeem this offer.
Thank you again for taking the time to share your positive experience. We value your continued support and look forward to serving you again in the future.
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
For Customers Looking for Information:
Template 1: Response to a Product Inquiry
Subject: Inquiry about [Product Name]
Dear [Customer Name],
Thank you for your inquiry about our [Product Name]. We appreciate your interest in our products and are happy to provide you with more information.
[Product Name] is designed for [brief product description and key features]. It is ideal for [target audience/use cases] who are looking for [main benefits].
Some of the key specifications and details about this product include:
[Specification 1]
[Specification 2]
[Specification 3]
You can find additional information, including product dimensions, materials, and care instructions, on our website at [product webpage link].
If you have any further questions or would like to discuss customization options, please feel free to reply to this email or contact our sales team at [sales contact information].
We're confident that [Product Name] will meet your needs, and we look forward to the opportunity to serve you.
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
Template 2: Response to a Shipping Inquiry
Subject: Update on Your Order (#12345) Shipping
Dear [Customer Name],
Thank you for your inquiry regarding the shipping status of your recent order (#12345).
I'm pleased to inform you that your order has been processed and shipped as of [shipping date]. You can expect to receive your package by [estimated delivery date] at the following address:
[Shipping Address]
Your order was shipped via [Shipping Carrier] with the tracking number [Tracking Number]. You can track your package's progress using the provided tracking number on the carrier's website.
If you have any other questions or concerns regarding your order or shipment, please don't hesitate to reach out to our customer support team at [support contact information].
Thank you for your patience, and we hope you enjoy your purchase from [Company Name].
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
Template 3: Response to a Return/Refund Inquiry
Subject: Regarding Your Return/Refund Request
Dear [Customer Name],
Thank you for your inquiry about returning or receiving a refund for your recent purchase from [Company Name].
We understand that sometimes a product may not meet your expectations, and we aim to make the return process as smooth as possible. Please follow these steps to initiate a return or refund:
1. Fill out the Return/Refund Request Form attached to this email, providing the order number, product details, and reason for the return.
2. Once completed, reply to this email with the form attached, and we will provide you with a prepaid return label.
3. Upon receiving the returned item(s), our team will inspect them and process a full refund or exchange, depending on your preference.
Please note that all returns must be made within [return window] days of receipt and in their original, unworn/unused condition with all tags and packaging intact.
If you have any further questions or concerns, please don't hesitate to reply to this email or contact our customer support team at [support contact information].
We value your business and strive to ensure your complete satisfaction with our products and services.
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
For Onboarding New Customers:
Template 1: Welcome and Getting Started
Subject: Welcome to [Company Name]!
Dear [Customer Name],
We're thrilled to welcome you as a new customer of [Company Name]. Thank you for choosing us, and we look forward to providing you with an exceptional experience.
To get started, please follow these simple steps:
1. Create your account by visiting [account creation link] and completing the registration process.
2. Download our mobile app [app link] for easy access to your account and our services on the go.
3. Explore our [product/service] offerings by visiting [website link] or contacting our support team at [support contact information].
As a new customer, you'll receive a 20% discount on your first purchase or subscription plan. Simply use the coupon code [COUPON_CODE] at checkout.
We've also attached a brief getting started guide to help you familiarize yourself with our platform, features, and best practices.
If you have any questions or need further assistance, our dedicated support team is available 24/7 to help you. Feel free to reach out to us at any time.
Once again, welcome to the [Company Name] family. We're excited to have you on board and look forward to serving you.
Best regards,
[Your Name]
Customer Onboarding Specialist
[Company Name]
Template 2: Introduction to Account Manager
Subject: Your Dedicated Account Manager at [Company Name]
Dear [Customer Name],
Welcome to [Company Name]! We're delighted to have you as a new customer, and we want to ensure you have a seamless onboarding experience.
Please allow me to introduce myself. My name is [Account Manager Name], and I'll be your dedicated account manager throughout your journey with us. I'll be your primary point of contact, responsible for ensuring you receive personalized attention and support tailored to your needs.
Over the next few days, I'll be reaching out to schedule an onboarding call or meeting. During this session, we'll discuss your specific requirements, provide an overview of our products and services, and address any questions or concerns you may have.
In the meantime, please feel free to explore our resources and familiarize yourself with our platform. You can access our knowledge base, tutorials, and FAQs at [resource link].
I'm excited to work with you and help you maximize the value of our partnership. If you have any immediate questions or concerns, please don't hesitate to reach out to me directly at [contact information].
Welcome aboard, and I look forward to our upcoming conversation!
Best regards,
[Account Manager Name]
Account Manager
[Company Name]
Template 3: Introduction to Customer Success Team
Subject: Your Customer Success Team at [Company Name]
Dear [Customer Name],
Congratulations on joining [Company Name]! We're thrilled to have you as a new customer, and we want to ensure your success with our products and services.
To achieve this, we've assembled a dedicated Customer Success team to support you every step of the way. Your Customer Success Manager, [CSM Name], will be your primary point of contact and will work closely with you to understand your goals, provide personalized guidance, and ensure you're getting the most out of our offerings.
Over the next few days, [CSM Name] will be reaching out to schedule an introductory call. During this call, they'll provide an overview of our services, discuss your specific needs and objectives, and develop a tailored success plan.
In the meantime, please feel free to explore our resources and familiarize yourself with our platform. You can access our knowledge base, video tutorials, and FAQs at [resource link].
We're committed to your success, and our Customer Success team is here to ensure you have a seamless and rewarding experience with [Company Name]. If you have any immediate questions or concerns, please don't hesitate to reach out to [CSM Name] at [contact information].
Welcome aboard, and we look forward to a successful partnership!
Best regards,
[Your Name]
Customer Success Manager
[Company Name]
For Getting Feedback:
Template 1: Request for Product/Service Feedback
Subject: We Value Your Feedback on [Product/Service Name]
Dear [Customer Name],
At [Company Name], we are committed to delivering exceptional products and services that meet your needs and exceed your expectations. To ensure we continue to improve and provide the best possible experience, we value your honest feedback.
We would greatly appreciate if you could take a few moments to share your thoughts about [Product/Service Name] by answering the following questions:
1. How well did [Product/Service Name] meet your expectations?
2. What did you like most about your experience?
3. Is there any area where we could improve or enhance the product/service?
4. On a scale of 1 to 10, how likely are you to recommend [Product/Service Name] to others?
Your feedback is invaluable to us, and it will help us identify areas for improvement and ensure we continue to deliver exceptional value to our customers.
Please reply to this email with your responses, or you can submit your feedback directly through our website at [feedback link].
Thank you in advance for taking the time to share your thoughts. We appreciate your business and look forward to hearing from you.
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
Template 2: Request for Overall Experience Feedback
Subject: How Was Your Experience with [Company Name]?
Dear [Customer Name],
We hope you had an outstanding experience with [Company Name], and we're always striving to improve our products, services, and customer support.
Your feedback is invaluable to us, and we would greatly appreciate if you could take a few minutes to share your thoughts about your overall experience with our company. Your honest input will help us identify areas where we're excelling and areas where we can improve.
Please feel free to provide feedback on any aspect of your experience, including:
The quality of our products/services
The effectiveness of our customer support
The ease of use of our website or platform
Any suggestions or areas for improvement
You can reply to this email with your feedback or leave a review on our website at [review link].
Thank you in advance for taking the time to share your thoughts. We value your business and your feedback, as it helps us continue to provide exceptional experiences for all our customers.
Best regards,
[Your Name]
Customer Service Manager
[Company Name]
For Order Confirmations:
Template 1: Standard Order Confirmation
Subject: Your Order with [Company Name] (#12345)
Dear [Customer Name],
Thank you for your recent order with [Company Name]. We are delighted to have you as a customer and appreciate your business.
This email is to confirm that we have received your order (#12345) for the following items:
[Product 1] - [Quantity] x [Price]
[Product 2] - [Quantity] x [Price]
[Product 3] - [Quantity] x [Price]
Order Total: [Total Amount]
Your order will be processed within [X business days], and you can expect to receive your shipment by [Estimated Delivery Date] at the following address:
[Shipping Address]
Once your order has shipped, you will receive a separate email with your tracking information.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team at [Support Email/Phone].
Thank you again for choosing [Company Name]. We look forward to serving you and ensuring your complete satisfaction.
Best regards,
[Your Name]
Order Processing Team
[Company Name]
Template 2: Order Confirmation with Special Instructions
Subject: Your Order with [Company Name] (#67890) - Special Instructions
Dear [Customer Name],
Thank you for your order with [Company Name]. We are pleased to confirm that we have received your order (#67890) for the following items:
[Product 1] - [Quantity] x [Price]
[Product 2] - [Quantity] x [Price]
Order Total: [Total Amount]
Please note that we have received your special instructions regarding [Special Instruction Details, e.g., gift wrapping, engraving, etc.]. Our team will ensure that these instructions are followed precisely.
Your order will be processed within [X business days], and you can expect to receive your shipment by [Estimated Delivery Date] at the following address:
[Shipping Address]
Once your order has shipped, you will receive a separate email with your tracking information.
If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team at [Support Email/Phone].
Thank you for choosing [Company Name]. We look forward to delivering an exceptional experience.
Best regards,
[Your Name]
Order Processing Team
[Company Name]
Template 3: Order Confirmation with Promotion/Discount
Subject: Your Order with [Company Name] (#54321) - Special Offer Inside!
Dear [Customer Name],
Thank you for your recent order with [Company Name]. We are thrilled to have you as a customer and appreciate your business.
This email is to confirm that we have received your order (#54321) for the following items:
[Product 1] - [Quantity] x [Price]
[Product 2] - [Quantity] x [Price]
Order Total: [Total Amount]
Your order will be processed within [X business days], and you can expect to receive your shipment by [Estimated Delivery Date] at the following address:
[Shipping Address]
Once your order has shipped, you will receive a separate email with your tracking information.
As a token of our appreciation, we would like to offer you a special discount on your next purchase with us. Simply use the coupon code [COUPON_CODE] at checkout to receive 15% off your entire order.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team at [Support Email/Phone].
Thank you again for choosing [Company Name]. We look forward to serving you again soon.
Best regards,
[Your Name]
Order Processing Team
[Company Name]
For Acknowledging Resolution to a Complaint:
Template 1: Complaint Resolution Follow-up
Subject: Your Complaint Has Been Resolved
Dear [Customer Name],
Thank you for your patience and understanding regarding the issue you recently experienced with [product/service detail]. We understand how frustrating this situation must have been, and we sincerely apologize for any inconvenience caused.
I'm pleased to inform you that we have thoroughly investigated the matter and implemented the necessary steps to resolve the issue. Specifically, we [explain the actions taken to address the complaint].
We value your business and are committed to providing exceptional service and quality products/services. Your satisfaction is our top priority, and we hope that this resolution has addressed your concerns to your satisfaction.
If you have any further questions or require additional assistance, please don't hesitate to contact us. We are always here to support you.
Thank you again for your understanding and continued loyalty. We look forward to serving you better in the future.
Best regards,
[Your Name]
Customer Service Manager
[Company Name]
Template 2: Appreciation for Customer's Patience
Subject: Thank You for Your Understanding
Dear [Customer Name],
I wanted to take a moment to express my sincere gratitude for your patience and understanding throughout the resolution process of your recent issue with [product/service detail].
At [Company Name], we strive to provide exceptional service and products, and we deeply regret any inconvenience or frustration this situation may have caused you. Your feedback played a crucial role in helping us identify the root cause of the problem and implement appropriate measures to prevent similar occurrences in the future.
We truly value your business and your loyalty, and we appreciate the opportunity to make things right. Our team worked diligently to address your concerns, and we hope that the resolution we provided has met your expectations.
Thank you for giving us the chance to rectify the situation and for your continued support. We remain committed to delivering the high-quality service you deserve and look forward to serving you better in the future.
If there is anything else we can assist with, please don't hesitate to reach out.
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
FAQ's About Customer Service Emails
Q: What is the best way to structure a customer service email?
A: A well-structured customer service email should typically include the following elements:
- A friendly and personalized greeting
- A clear acknowledgment or summary of the customer's inquiry or issue
- The main body of the response, addressing the customer's concerns in a clear and concise manner
- Any necessary instructions, troubleshooting steps, or next steps for the customer
- Your contact information or the contact information of the relevant department for further assistance
- A professional and polite closing
Q: How can I maintain a positive and professional tone in customer service emails?
A: To maintain a positive and professional tone, follow these guidelines:
- Use a friendly and respectful language, avoiding slang or overly casual phrases
- Express empathy and understanding for the customer's situation
- Remain patient and objective, even in challenging situations
- Proofread your emails for grammatical errors and typos
- Incorporate your company's brand voice and style guidelines
Q: What are some best practices for responding to negative or escalated customer service emails?
A: When responding to negative or escalated customer service emails, consider the following best practices:
- Respond promptly to acknowledge the customer's concerns and show that you are taking the issue seriously
- Remain calm, polite, and professional, even if the customer's tone is aggressive or confrontational
- Express empathy and offer a sincere apology for the customer's negative experience
- Provide clear steps or solutions to resolve the issue, if possible
- Escalate the issue to a supervisor or higher level of support if necessary
- Follow up with the customer to ensure their satisfaction with the resolution
Q: How can I personalize customer service emails effectively?
A: To personalize customer service emails effectively, consider the following tips:
- Use the customer's name in the greeting and throughout the email
- Reference specific details about their order, account, or previous interactions
- Tailor your language and tone to the customer's communication style and preferences
- Offer personalized recommendations or solutions based on their unique situation
- Express genuine appreciation for their business and loyalty
Q: What are some common mistakes to avoid in customer service emails?
A: Some common mistakes to avoid in customer service emails include:
- Using overly technical jargon or industry-specific terms that may confuse the customer
- Overlooking or failing to address all of the customer's concerns or questions
- Providing vague or incomplete instructions or solutions
- Making assumptions or jumping to conclusions without gathering all the necessary information
- Overlooking spelling or grammatical errors, which can come across as unprofessional
- Using an overly formal or impersonal tone that lacks warmth or empathy
Let Magical Help You With With Customer Emails
Magical is a free Chrome extension that helps you eliminate repetitive tasks like data entry, messaging, and autofilling. It's great for customer service tasks like responding to chat messages or emails since you can create your favorite messages and emails (like the ones from earlier) and save them to use across any email platform or messaging app.
Magical even instantly customizes your messages and customer service email examples with details based on your conversation so far like ticket numbers and your customer's name. Magical is used by over 40,000 teams across more than 20,000 companies to save 7 hours a week on average.
